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Elsafi Ambrose

@elsafiambrose

Customer Service Representative at Calls Experts who qualified 300+ leads while providing accurate, compliant customer support.

Kenya

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What I'm looking for

I’m looking for a role in a fast-paced, growth-stage company that puts the customer first, where I can support customers and contribute to smooth business operations.

At Calls Experts, I delivered Tier 1 support by phone, SMS, and email, resolving most customer questions on first contact and qualifying 300+ leads while following compliance guidelines.

At RemoteLegalStaff, I reviewed incoming cases against a documented SOP, identified trends, and prepared accurate daily reports to support operational decisions.

At Athena, I scheduled more than 50 appointments weekly, reducing scheduling conflicts by 30%, and prepared reports and briefing materials for executive and investor decisions.

At Nesvax Innovations Limited, I managed account operations for small-business clients, coordinated training, and helped improve customer satisfaction scores by 18%. At The Tech Joshua Studio, I supported client operations and used keyword research and on-page SEO to increase website traffic by 30% and blog engagement by 25%.

Experience

Work history, roles, and key accomplishments

Monitoring & Data Review Assistant

RemoteLegalStaff

Nov 2025 - Jul 2026 (8 months)

Applied documented SOPs to evaluate incoming cases, identify trends, and escalate issues. Produced detailed daily reports with high accuracy for executive leadership.

Data Analysis Reporting SOPs Confidentiality Trend Identification Escalation Management

Customer Service Representative

Calls Experts

Jan 2025 - Sep 2025 (8 months)

Delivered Tier 1 phone, SMS, and email support, resolving issues on first contact. Logged interactions in CRM and built rapport to reduce handling time.

Tier 1 Support Phone Support Email Support SMS CRM Zendesk HubSpot Zoho Problem Diagnosis First Contact Resolutions Escalation Management Lead Qualification

Executive Assistant

Athena

Apr 2024 - Dec 2024 (8 months)

Scheduled and confirmed appointments with high accuracy, reducing conflicts. Coordinated communications and prepared reports for executive decisions.

Appointment Scheduling Calendar Management Communication Skills Reporting Confidentiality Workflow Management

Technical Sales Associate

Nesvax Innovations Limited

Feb 2021 - Mar 2024 (3 years 1 month)

Managed account operations for small-business clients, resolving feedback and coordinating training. Handled invoicing and generated sales leads.

Account Management Customer Advocacy Invoicing Billing Sales Lead Generation Performance Analytics

Business Support Virtual Assistant

The Tech Joshua Studio

Apr 2023 - Jul 2023 (3 months)

Managed operations for small-business client accounts, reviewing content before publishing. Increased website traffic and blog engagement through SEO.

Virtual Assistant Content Review SEO Keyword Research Blog Management Operations