Looking for a job

Benjamin Mutemi

@benjaminmutemi

Message

I handle high-volume customer support, scheduling, and CRM operations for remote teams.

Kenya

Message

What I'm looking for

I'm looking for a full-time remote customer success or support operations role where I can manage client communication, scheduling, CRM records, issue resolution, and process improvements during US business hours.

I'm a remote customer support professional who handles 50+ daily inquiries across phone, email, and WhatsApp while maintaining 95% CSAT. I manage scheduling, follow-ups, issue resolution within SLA, CRM documentation, and weekly reporting.

I've also supported operations as a virtual assistant, coordinating appointments, calendars, email, client communication, and proactive follow-ups that improved retention. I work full-time US hours from a reliable home office and communicate fluently in English and Swahili.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Remote

Jan 2021 - Present (5 years 8 months)

Handled 50+ daily inquiries via phone, email, and WhatsApp with a 95% CSAT. Managed scheduling, follow-ups, and issue resolution within SLA, while documenting in CRM and generating weekly reports.

Customer Support CRM Zendesk HubSpot Zoho Scheduling Issue Resolution De escalation Google Workspace Microsoft Office Slack Zoom Reporting Data Entry

Virtual Assistant - Operations & Scheduling

Remote

Jan 2019 - Dec 2020 (1 year 11 months)

Provided operations support, calendar management, email handling, and client communication. Coordinated appointments, prepared reports, and improved retention through proactive follow-ups.

Operations Support Calendar Management Email Handling Client Communication Appointment Coordination Reporting Follow up