EDEloïse Dubourdieu
@elosedubourdieu
Customer relationship management professional with 3 years of experience.
FranceWhat I'm looking for
I am a dedicated customer relationship management professional with three years of experience in multi-channel support, including email, chat, and phone. My expertise lies in problem-solving and enhancing customer satisfaction, as evidenced by my ability to achieve over 95% customer satisfaction in my previous roles. I thrive in collaborative environments, working effectively with internal teams to ensure seamless service delivery.
Throughout my career, I have developed proficiency in CRM tools such as Salesforce and Natterbox, along with a strong command of quality processes. My recent role as a Customer Support Hero at Ornikar involved managing and validating customer files while meeting strict SLA deadlines. I also trained new hires, showcasing my commitment to knowledge sharing and team development.
Experience
Work history, roles, and key accomplishments
Administrative Purchasing Assistant
INALCO
Jul 2023 - Oct 2023 (3 months)
Updated and verified supplier data in collaboration with the database coordinator. Conducted compliance checks and managed traveler profile creation, ensuring adherence to reservation procedures.
Skincare Expert
Paula's Choice
Sep 2022 - Apr 2023 (7 months)
Advised customers via email, chat, and social media, achieving over 95% customer satisfaction. Designed personalized skincare routines and monitored order statuses.
Customer Support Hero
Ornikar
Nov 2021 - Sep 2022 (10 months)
Managed and validated over 50 customer files daily, ensuring compliance with automotive insurance applications. Trained new hires and resolved technical issues.
Education
Degrees, certifications, and relevant coursework
ININALCO
Bachelor's Degree, Didactics of French as a Foreign Language
2012 - 2016
Completed a Bachelor's degree in Didactics of French as a Foreign Language with a Chinese option, focusing on teaching methodologies and language acquisition.
Lycée Saint Exupéry
High School Diploma, Economics and Social Sciences
2011 - 2011
Achieved a High School Diploma in Economics and Social Sciences, providing a foundational understanding of economic principles and social dynamics.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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