Amira LAOUAR
@amiralaouar
Customer relations associate at Le Cèdre Rouge who handled 30–40 customer requests daily and helped cut internal errors by 20%.
FranceWhat I'm looking for
At Le Cèdre Rouge, I handled and prioritized 30 to 40 customer requests a day through Zendesk, while respecting service-level agreements and customer commitments.
I tracked response times, request volumes, and satisfaction indicators. Corrective actions reduced internal errors by 20% and improved processing speed by 25%.
I coordinated daily with sales administration, logistics, and customer service teams to resolve blockers and protect delivery timelines. I also participated in a continuous improvement project to make request handling more reliable.
At ML Conseil et Formation, I coordinated sales and marketing activities, tracked deliverables and performance indicators, and contributed to reporting and dashboard setup. I’m looking to bring my operational rigor and customer-service focus to a sales team.
Experience
Work history, roles, and key accomplishments
Chargée de mission Pilotage & Relation Client
Le Cèdre Rouge
Sep 2023 - Sep 2025 (2 years)
Traitement et priorisation de 30 à 40 demandes clients par jour via Zendesk, suivi des KPI et coordination des équipes pour sécuriser les engagements clients.
Chargée de projet Développement commercial & marketing
ML Conseil et Formation
Sep 2022 - Sep 2023 (1 year)
Coordination d'actions commerciales et marketing, suivi des indicateurs et reporting pour optimiser les résultats et respecter les délais.
Education
Degrees, certifications, and relevant coursework
Université Paris-Saclay
Master, Management, Relation Client, Digital et Qualité
2023 - 2025
Master in Management with a focus on Customer Relations, Digital, and Quality, in the Marketing and Sales track.
Université Paris-Saclay
Licence, Gestion, Organisation et Développement
2022 - 2023
Bachelor's degree in Management with a focus on Organization and Development.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
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