Open to opportunities

Eléonore Deneuve

@elonoredeneuve

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Experienced business leader specializing in IT service and vendor management.

United Kingdom

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What I'm looking for

I am seeking a role that allows me to leverage my extensive experience in service delivery and vendor management while fostering a collaborative and innovative company culture.

With over 20 years of experience in IT service delivery and vendor management, I have a proven track record of driving performance excellence and managing risks across diverse industries. As the Founder and Managing Director of Cheezelo Limited, I successfully established a thriving cheese and wine business in London, overseeing all aspects from operations to marketing. My commitment to customer satisfaction is reflected in our high online ratings and innovative service offerings.

Previously, I served as a Global Service Manager at Ricoh, where I managed significant global accounts and consistently achieved high customer satisfaction ratings. My expertise in contract negotiation and supplier relationship management has enabled me to optimize service delivery and reduce costs effectively. I am multilingual, fluent in French, English, and Spanish, which enhances my ability to engage with stakeholders across different regions.

Experience

Work history, roles, and key accomplishments

Current

Founder Managing Director

Current

Cheezelo Limited

Aug 2016 - Present (8 years 10 months)

Successfully established and managed all operations of a cheese and wine business, from online presence to a physical shop in Central London. Achieved high customer satisfaction ratings and expanded online sales through e-commerce platforms and social media integration.

Business Management SEO Social Media Marketing Shopify Customer Service Team Management Financial Management Procurement Retail Operations

Global Service Manager

Ricoh Global Services Europe PLC

Jun 2011 - Present (14 years)

Managed global managed print and document services accounts for FG500 clients, consistently exceeding KPI targets and achieving high customer satisfaction. Led internal European projects to improve service delivery and managed a team of regional service managers.

Vendor Management IT Service Management Project Management Stakeholder Engagement KPIs Budget Management Team Leadership Contract Negotiation

Vendor Management Team Leader

Kingfisher IT Services (Kingfisher PLC)

Sep 2007 - Present (17 years 9 months)

Responsible for maintaining outsourced IT service provider performance and defining contracts and SLAs for new services. Achieved significant budget reductions through vendor audits and successfully migrated and consolidated outsourced services.

Vendor Management Contract Management SLA Management Budget Reduction Process Improvement Stakeholder Management Team Leadership IT Service Management Procurement Support Risk Management

Demand Analyst – IT Project Management Office

Kingfisher IT Services (Kingfisher PLC)

Mar 2007 - Present (18 years 3 months)

Supported the IT Project Management Office in demand analysis. This role involved contributing to the strategic planning and execution of IT projects within the organization.

Data Analysis Reporting

International Business Development Assistant

B&B Leisurewear Ltd

Jul 2006 - Present (18 years 11 months)

Assisted with international business development initiatives. This involved supporting the expansion of the company's market reach and identifying new business opportunities.

International Business Development Market Research Business Strategy Sales Support Communication

Human Resources Assistant Intern

Arca Group Coca Cola Company

Mar 2004 - Present (21 years 3 months)

Supported the Human Resources department with various administrative and operational tasks. This internship provided exposure to HR practices within a large corporate environment.

Human Resources Administrative Support Employee Relations Data Entry

Education

Degrees, certifications, and relevant coursework

Business School of Management (ESC), Troyes

BA Honours in International Network for Business Administration, International Business Administration

Grade: 2.1

Specialized in International Business Strategy, completing a double degree International Business Programme. Gained comprehensive knowledge in global business operations and strategic management.