Johnson Mujungu
@johnsonmujungu
IT Services Manager with expertise in service delivery and team leadership.
United KingdomWhat I'm looking for
I am an accomplished IT Services Manager with extensive experience in overseeing and optimizing IT service delivery. Currently, I lead the IT Services at Living God Gospel Church, where I ensure that our IT services align with strategic objectives while managing a dedicated team. My background includes significant roles in various organizations, where I have honed my skills in service management, incident resolution, and team development.
Throughout my career, I have successfully managed IT service operations, ensuring adherence to industry best practices and service level agreements. My experience spans across multiple sectors, including education and non-profit, where I have implemented ITIL frameworks and led teams to achieve high performance. I am passionate about mentoring and developing talent within my teams, fostering an environment of continuous improvement and innovation.
Experience
Work history, roles, and key accomplishments
IT Services Manager
Living God Gospel Church
May 2021 - Present (4 years 1 month)
Oversees and optimizes IT service delivery, ensuring alignment with strategic objectives. Manages service management functions and acts as an escalation point for incidents. Responsible for team management and performance evaluation.
IT Service Desk Manager
National Composites Center
Jul 2019 - Feb 2020 (7 months)
Managed a team responsible for IT service operations, ensuring support for business operations. Oversaw the IT Service Desk and maintained high service standards.
IT Helpdesk Supervisor
TriplePs LTD
Oct 2018 - Jul 2019 (9 months)
Supervised the IT Help Desk team, ensuring adequate support and adherence to SLAs. Managed skills development and maintained policies and procedures.
Head of IT
Twinkl Educational Publishing
May 2018 - Sep 2018 (4 months)
Managed IT infrastructure and strategy for Twinkl HQ and global offices. Led IT services and developed solutions for a growing team.
IT Services Consultant
Independent/VistaTek
May 2014 - May 2018 (4 years)
Consulted on IT projects, focusing on service desk operations and SLAs. Ensured client satisfaction and drove improvements in service delivery.
IT Supervisor
Commonwealth Secretariat
Apr 2006 - Apr 2014 (7 years 11 months)
Led a team in delivering IT services across multiple locations. Managed ITIL implementation and coordinated daily activities of the IT team.
Site IT Champion
Ontario Power Generation
May 2001 - Apr 2006 (4 years 11 months)
Managed a corporate Help Desk system and identified opportunities for process improvements. Supported management in executing IT business processes.
Network Administrator
Smith Group JJR Inc
Apr 1999 - May 2001 (2 years 1 month)
Managed network systems and provided support for IT infrastructure. Ensured optimal performance and security of network operations.
Desktop Support Technician
Centre for Education and Training
Oct 1998 - Apr 1999 (6 months)
Provided desktop support and troubleshooting for users. Assisted in maintaining IT systems and ensuring user satisfaction.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Toronto
Bachelor of Arts, Information Technology
1993 - 1997
Completed a Bachelor of Arts degree focusing on various aspects of IT management and service delivery, equipping with essential skills for a career in Information Technology.
Availability
Location
United KingdomAuthorized to work in
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