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Stuart User

@stuartuser2

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IT Service Lead at Haydock Finance who migrated nine on-prem servers to Azure and mobilised remote work in five days.

United Kingdom

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At Haydock Finance, I established the company’s first permanent IT service function and maintain SLA performance above 95%. I migrated nine on-prem servers to Azure and mobilised remote working for 76 workers within five days.

Previously, at Rainford Group Ltd and MBSI Ltd, I implemented an MRP system and led its change programme. I also introduced a stocktake process that eliminated major errors and improved traceability.

Experience

Work history, roles, and key accomplishments

Current

IT Service Lead

Current

Haydock Finance

Jan 2019 - Present (7 years 9 months)

Responsible for day-to-day IT service and operations for ~160 users, managing one team member and delivering IT projects alongside support. Established the company's first permanent IT service function and maintained SLA performance above 95% while supporting approximately 210 tickets per month.

IT Manager

Rainford Group Ltd and MBSI Ltd

Jan 2006 - Dec 2019 (13 years 11 months)

Led IT operations, infrastructure and system improvements across two manufacturing businesses. Identified and delivered a new stocktake process, implemented an MRP system, and installed a shop-floor data collection system across three shifts.

MRP Stock Taking Shop Floor Data Collection and Connectivity Management Information Infrastructure Servers Networking Backup System Upgrades User Training Technical Support

Systems Specialist

ele Advanced Technologies Ltd

Jan 2003 - Dec 2006 (3 years 11 months)

Progressively advanced through infrastructure, systems administration and IT management roles, developing expertise in server platforms, networking, service delivery, ERP systems, project implementation and business process improvement.

Servers Networking Service Delivery ERP Project Implementation Business Process Improvement