Open to opportunities

Elona Adakpo

@elonaadakpo

Message

Finance graduate skilled in customer-focused operations, process improvement, and financial record management.

Nigeria

Message

What I'm looking for

I seek a role where I can apply finance and customer-service skills, drive process improvements, learn new systems, and grow into greater operational or finance responsibilities.

I am a finance graduate with hands-on experience in customer service, operations, and financial recordkeeping across structured professional environments. I have demonstrated strong analytical reasoning, effective communication, and rapid learning capabilities while serving as a liaison between clients and internal teams to streamline workflows and resolve complex inquiries.

I take a detail-oriented, proactive approach to problem solving, identifying operational inefficiencies and recommending process improvements that enhance service delivery and productivity. My background includes transaction processing, reconciliation, market monitoring, and supportive audit exposure, and I am committed to contributing to technology-driven organizational growth while building broad business acumen.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Chenvasa Integrated Concept Limited

Apr 2025 - Dec 2025 (8 months)

Managed multi-channel client interactions for loan applications and servicing, resolved escalated product and account issues, and proposed process improvements that increased service efficiency and team productivity.

Customer Service Loan Servicing Client Relationship Management Conflict Resolution Process Improvement Credit Operations Liaison Communication CRM

Operations Assistant

Private Retail Enterprise

Apr 2023 - Dec 2024 (1 year 8 months)

Processed and reconciled daily financial transactions, managed inventory and restocking to ensure continuity, and provided customer support while delivering pricing and sourcing insights based on market monitoring.

Inventory Management Market Analysis Customer Support Administrative Support MS Excel

Finance Intern

Baker Tilly

Apr 2020 - Jul 2020 (3 months)

Supported financial analysis and audit procedures, assisted with client correspondence and relationship management, and gained practical exposure to professional accounting workflows.

Financial Analysis Audit Support Client Relationship Management Documentation Excel Accounting Principles