Elohor Esalomi
@elohoresalomi
I resolve customer inquiries across phone, email, and chat using CRM tools to improve satisfaction and retention.
NigeriaWhat I'm looking for
I've supported customers across healthcare, e-commerce, real estate, and remote environments, resolving account, billing, service, product, and payment inquiries through phone, email, and chat.
In my current remote real estate role with Consumer Opportunity, I qualify prospective homebuyer leads, document call activity in CRM systems, handle objections, and meet KPIs for call volume, appointments, and follow-up.
As a freelance Executive and Virtual Assistant, I managed customer communications, CRM updates, scheduling, stakeholder coordination, and issue resolution while maintaining accurate, confidential records.
At Feetal Hospital and Ecart (Jumia.com), I provided front-line support, escalated complex cases, tracked orders and accounts, investigated complaints, and followed cases through to resolution.
Experience
Work history, roles, and key accomplishments
Cold Calling Agent (Real Estate)
Consumer Opportunity
Jan 2024 - Present (2 years 8 months)
Conduct outbound cold calls to prospective homebuyers, qualify leads, update CRM records, and meet KPIs for call volume and lead conversion.
Executive & Virtual Assistant
Freelance
Mar 2022 - Jan 2024 (1 year 10 months)
Managed customer inquiries, updated CRM records, coordinated follow-ups, and handled administrative tasks while maintaining service standards.
Customer Service Officer
Feetal Hospital
Jan 2018 - Mar 2020 (2 years 2 months)
Provided phone and front-line support for appointments and billing, escalated complex cases, and maintained accurate customer records.
Customer Service Agent
Ecart (Jumia.com)
Jul 2017 - Dec 2017 (5 months)
Provided inbound support via phone, email, and chat, resolved product and payment inquiries, and documented cases in CRM.
Education
Degrees, certifications, and relevant coursework
Covenant University
Bachelor of Science, Biochemistry
Earned a Bachelor of Science in Biochemistry from Covenant University in 2015.
ALX
ALX Virtual Assistant Program, Virtual Assistant
Completed the ALX Virtual Assistant Program.
HubSpot Academy
Introduction to CRM, CRM
Completed the Introduction to CRM course by HubSpot.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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