Elmahdi Aboubida

Delivered high-quality customer support via phone, email, and chat, consistently meeting service level targets. Resolved inquiries promptly, documented interactions in CRM, and collaborated on continuous improvement.

Resolved customer complaints with empathy, increasing loyalty and repeat business. Managed high-stress situations professionally, upsold products, and coached new hires.

Handled escalated cases efficiently, finding satisfactory resolutions for both customers and the company. Maintained detailed records, assisted customers with online orders, and implemented a rewards program to enhance loyalty.

Expanded client base through proactive prospecting and building strong relationships with potential customers. Followed up with existing and prospective customers to ensure full onboarding and satisfaction.

Served as first point of contact for the Supply Chain Department, managing front-desk operations and directing inquiries professionally. Supported initial procurement steps, organized files, and ensured smooth interdepartmental communication.

Final-year student pursuing a Bachelor of Economics and Political Science, expected to graduate in 2026.

Completed the International General Certificate of Secondary Education (IGCSE) in 2020.