I’m looking for opportunities where technology, customer experience, and meaningful impact intersect. I’m motivated to help build scalable lifecycle strategies, streamline customer operations, and turn customer feedback into measurable adoption, retention, and long-term outcomes.
Looking for a job
Elle Werle
@ellewerle
Customer Success leader with 9+ years improving adoption, retention, and scalable customer operations.
United StatesWhat I'm looking for
9+ years in customer success, AI adoption, and sustainability strategy across SaaS, ecommerce, and advanced manufacturing. Built production AI agents that cut support response time from 4+ days to 25 seconds. Created and executing a 16-page circular economy and EPR compliance roadmap. Enterprise accounts up to $2M. CPT with deep cardiometabolic expertise. Volunteer with organizations supporting survivors of human trafficking. Targeting remote roles in sustainability, ESG, CS, and account management.
Experience
Work history, roles, and key accomplishments
Current
Built and deployed production AI agents using Claude, cutting avg response time from 4+ days to 25 seconds. Built and executing a 16-page sustainability and compliance roadmap covering EPR, ESPR, FSC, and circular design. Own content, onboarding, AI adoption, and full customer lifecycle.
Strategic PlanningSupport ManagementProduct AdoptionCustomer RetentionCustomer AdvocacyTechnical TrainingCommunicationCustomer Journey MappingPerformance MetricsUser AdoptionCustomer Relationship Management (CRM)Customer ExperienceCustomer LoyaltyCustomer OnboardingManufacturingProject ManagementData AnalysisCRM SoftwareCustomer service managementcustomer success strategyKnowledge ManagementProcess OptimizationCustomer Operations
Managed 20 to 50 enterprise accounts up to $200K. Built health scoring models, onboarding programs, and team playbooks from scratch. Owned renewals and expansion. Designed customer education content and proactive engagement systems that reduced reactive support volume across the portfolio.
Relationship BuildingProduct TrainingClient ServicesCustomer AdvocacyMarketingCommunicationCustomer Journey MappingManagementCritical ThinkingConsultingPerformance MetricsOnboardingEmployee EngagementBusiness DevelopmentTechnical UnderstandingCustomer LoyaltyCustomer OnboardingRelationship DevelopmentData AnalysisCRM SoftwareBusiness Relationship ManagementProblem SolvingMarketing StrategyCustomer service managementSupport Management
Owned enterprise accounts up to $2M with Fortune 50 manufacturers. Managed technically complex escalations across hardware, software, and materials science. Built escalation frameworks, RCA documentation, and onboarding programs. Bridge between customers, engineering, and product teams.
Relationship BuildingProduct TrainingClient ServicesCustomer AdvocacyCommunicationManagementCritical ThinkingPerformance MetricsOnboardingEmployee EngagementBusiness DevelopmentTechnical UnderstandingCustomer LoyaltyCustomer OnboardingRelationship DevelopmentData AnalysisCRM SoftwareBusiness Relationship ManagementProblem SolvingCustomer RelationsTechnical SupportSupport ManagementCustomer service management
High-volume customer service and fraud detection in a regulated financial environment. Foundation in compliance, accuracy, and client relationship management under pressure.
Fraud detection and prevention
Receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Built a personal training and group fitness business from cold outreach with no inbound pipeline. Maintained 90%+ year-over-year client retention. CPT and Group Fitness certified. Deep expertise in behavior change, metabolic health, obesity, and cardiometabolic wellness.
Education
Degrees, certifications, and relevant coursework
UW
University of Wisconsin-Whitewater
Bachelor’s Degree, Business Administration
2015 - 2017
UW
University of Wisconsin-Madison
Kinesiology and Exercise Science
2009 - 2011
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
95k+ USD
Social media
Skills
Customer Lifecycle ManagementCustomer RetentionKnowledge ManagementProcess OptimizationCustomer OperationsCross functional LeadershipStrategic Relationship LeadershipTechnical Problem SolvingStrategic PlanningProduct AdoptionClient ServicesCustomer AdvocacyTechnical TrainingCustomer Journey MappingConsultingAccount ManagementPerformance MetricsData AnalysisProject ManagementUser AdoptionCustomer Relationship Management (CRM)CRM SoftwareBusiness Relationship ManagementCustomer Engagement ManagementArtificial Intelligence (AI)Technical UnderstandingCustomer Onboarding Remote
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