ellen grace albaranEA
Open to opportunities

ellen grace albaran

@ellengracealbaran

Dedicated caregiver and customer service professional with diverse experience.

Philippines

What I'm looking for

I am looking for a role that allows me to utilize my caregiving and customer service skills in a supportive and dynamic environment.

I am a dedicated professional with extensive experience in caregiving, customer service, and administrative support. My journey began with a focus on providing care to individuals in need, including working as a housekeeper and babysitter, where I honed my skills in multitasking and attention to detail.

Throughout my career, I have also excelled in various customer service roles, including chat support and technical assistance. My ability to communicate effectively and provide exceptional service has allowed me to build strong relationships with clients and colleagues alike. I am passionate about helping others and thrive in environments where I can make a positive impact.

Experience

Work history, roles, and key accomplishments

SS

Food Service Assistant

SM Busai Catering Services

Jan 2024 - Present (1 year 5 months)

Assisted with food preparation and packing for catering events, ensuring efficient and organized service delivery. Supported kitchen operations by handling various tasks to facilitate smooth catering service execution.

PR

Housekeeper/Babysitter

Private Residence

Apr 2019 - Present (6 years 2 months)

Provided comprehensive household assistance and childcare services for a private residence. Managed daily chores and ensured the well-being and safety of children.

8H

Bingo Chat Host

888 Holdings

Jul 2012 - Present (12 years 11 months)

Engaged online bingo players by hosting interactive chat games and fostering a positive community environment. Delivered customer service support, addressing player inquiries and ensuring a smooth gaming experience.

EL

Virtual Assistant

E-Local Listing/TRYBPO.com

Jul 2008 - Present (16 years 11 months)

Provided professional virtual assistance encompassing administrative, technical, and research tasks for various clients. Offered specialized support including customer service, help desk functions, personalized assistance, and email response management.

SS

Technical Support Representative

Sutherland Global Services

Mar 2008 - Present (17 years 3 months)

Delivered technical support to customers experiencing issues with various products, specializing in Symantec EH. Assisted clients in troubleshooting and resolving technical problems to ensure product functionality.

SS

Barista/Cashier/Waitress

SPRO Coffee Shop

Apr 2007 - Present (18 years 2 months)

Served as an all-around service crew member, performing duties as a barista, cashier, and waitress. Provided comprehensive customer service, handling beverage preparation, transactions, and table service.

LC

Technical Support Representative

Link2SUPPORT / CONCENTRIX

Mar 2006 - Present (19 years 3 months)

Assisted customers by answering inquiries and providing technical support for LinkSys network products. Gained foundational skills in network setup, topology, and administration through hands-on experience.

PR

Caregiver

Private Residence

Provided dedicated care for a paralyzed patient, managing medication schedules and ensuring personal hygiene needs were met. Focused on providing compassionate and attentive support for the patient's daily well-being.

PR

Caregiver/Helper

Private Residence

Jan 2018 - Present (7 years 5 months)

Provided comprehensive care for a client, managing medication, preparing meals, and assisting with daily needs. Maintained the household through cleaning, cooking, and laundry services to ensure a comfortable living environment.

CP

Chat Support/Data Entry Representative

Cybergenic Professionals/Livechat247

Feb 2011 - Present (14 years 4 months)

Offered customer support through multiple channels including chat and email, addressing diverse customer needs. Performed data entry tasks and utilized internet resources to provide accurate information and support.

SE

Private Tutor

Self Employed

Provided private tutoring services across various subjects, specializing in English for different educational levels. Taught English as a Secondary Language, including tailored lessons for Korean students, and covered other academic subjects.

Education

Degrees, certifications, and relevant coursework

University of Mindanao logoUM

University of Mindanao

Bachelor of Arts, English

2004 - 2006

Philippine Womens College of Davao logoPD

Philippine Womens College of Davao

Secondary Education

2000 - 2004

IC

Immaculate Conception College

Primary Education

1994 - 2000

Activities and societies: Loyalty Awardee

Tech stack

Software and tools used professionally

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ellen grace albaran - Food Service Assistant - SM Busai Catering Services | Himalayas