ellen grace albaran
@ellengracealbaran
Dedicated caregiver and customer service professional with diverse experience.
What I'm looking for
I am a dedicated professional with extensive experience in caregiving, customer service, and administrative support. My journey began with a focus on providing care to individuals in need, including working as a housekeeper and babysitter, where I honed my skills in multitasking and attention to detail.
Throughout my career, I have also excelled in various customer service roles, including chat support and technical assistance. My ability to communicate effectively and provide exceptional service has allowed me to build strong relationships with clients and colleagues alike. I am passionate about helping others and thrive in environments where I can make a positive impact.
Experience
Work history, roles, and key accomplishments
Food Service Assistant
SM Busai Catering Services
Jan 2024 - Present (1 year 5 months)
Assisted with food preparation and packing for catering events, ensuring efficient and organized service delivery. Supported kitchen operations by handling various tasks to facilitate smooth catering service execution.
Housekeeper/Babysitter
Private Residence
Apr 2019 - Present (6 years 2 months)
Provided comprehensive household assistance and childcare services for a private residence. Managed daily chores and ensured the well-being and safety of children.
Bingo Chat Host
888 Holdings
Jul 2012 - Present (12 years 11 months)
Engaged online bingo players by hosting interactive chat games and fostering a positive community environment. Delivered customer service support, addressing player inquiries and ensuring a smooth gaming experience.
Customer Service Officer
HEARANDPLAY
Apr 2010 - Present (15 years 2 months)
Delivered comprehensive customer assistance across chat, email, and inbound calls, ensuring high levels of customer satisfaction. Provided support and information regarding various musical instruments, assisting customers with purchases.
Virtual Assistant
E-Local Listing/TRYBPO.com
Jul 2008 - Present (16 years 11 months)
Provided professional virtual assistance encompassing administrative, technical, and research tasks for various clients. Offered specialized support including customer service, help desk functions, personalized assistance, and email response management.
Technical Support Representative
Sutherland Global Services
Mar 2008 - Present (17 years 3 months)
Delivered technical support to customers experiencing issues with various products, specializing in Symantec EH. Assisted clients in troubleshooting and resolving technical problems to ensure product functionality.
Barista/Cashier/Waitress
SPRO Coffee Shop
Apr 2007 - Present (18 years 2 months)
Served as an all-around service crew member, performing duties as a barista, cashier, and waitress. Provided comprehensive customer service, handling beverage preparation, transactions, and table service.
Technical Support Representative
Link2SUPPORT / CONCENTRIX
Mar 2006 - Present (19 years 3 months)
Assisted customers by answering inquiries and providing technical support for LinkSys network products. Gained foundational skills in network setup, topology, and administration through hands-on experience.
Caregiver
Private Residence
Provided dedicated care for a paralyzed patient, managing medication schedules and ensuring personal hygiene needs were met. Focused on providing compassionate and attentive support for the patient's daily well-being.
Caregiver/Helper
Private Residence
Jan 2018 - Present (7 years 5 months)
Provided comprehensive care for a client, managing medication, preparing meals, and assisting with daily needs. Maintained the household through cleaning, cooking, and laundry services to ensure a comfortable living environment.
Chat Support/Data Entry Representative
Cybergenic Professionals/Livechat247
Feb 2011 - Present (14 years 4 months)
Offered customer support through multiple channels including chat and email, addressing diverse customer needs. Performed data entry tasks and utilized internet resources to provide accurate information and support.
Private Tutor
Self Employed
Provided private tutoring services across various subjects, specializing in English for different educational levels. Taught English as a Secondary Language, including tailored lessons for Korean students, and covered other academic subjects.
Chat Support
Todays Digital Solutions
Provided customer support via chat, addressing inquiries and resolving issues efficiently. Utilized internet resources to furnish accurate information and solutions to customers.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Arts, English
2004 - 2006
Philippine Womens College of Davao
Secondary Education
2000 - 2004
Immaculate Conception College
Primary Education
1994 - 2000
Activities and societies: Loyalty Awardee
Availability
Location
Authorized to work in
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