Joyce Giovanni Cabintoy
@joycegiovannicabinto1
Customer support specialist with technical troubleshooting, BPO experience, and strong customer-service skills.
What I'm looking for
I am an experienced customer support and technical support professional with extensive BPO background across Tier 1 and Tier 2 roles, patient services, and sales. I have handled troubleshooting for telecom and internet services, managed patient pre-registration, supported Amazon seller tools, and driven sales and property transactions while consistently meeting performance metrics.
I bring strong English communication, data encoding, HIPAA validation knowledge, IP configuration and ticket resolution skills, and proficiency in MS Office and various CRM/toolsets. I seek a collaborative, growth-oriented role where I can contribute reliability, attention to detail, and proven customer-focused problem solving.
Experience
Work history, roles, and key accomplishments
Tutor
Freelance
Jan 2005 - Present (20 years 9 months)
Tutored students in Math and English, coaching unit studies and facilitating homeschool learning with progress tracking and supervision.
Massage Therapist
Freelance
Jan 2000 - Present (25 years 9 months)
Provided massage therapy sessions for adults and elderly clients, assessing needs and applying appropriate techniques and products for relief and wellness.
Senior Customer Service Ops
WNS Global Services PH
Sep 2024 - Dec 2024 (3 months)
Handled complex insurance policy and claims inquiries, managed DMV filings and used CRM/automation tools to ensure accurate policy and billing support.
Engineer - Customer Support
Movate Inc
Apr 2024 - May 2024 (1 month)
Provided customer support and troubleshooting for QuantumFiber services, handled enrollments, billing inquiries, retention and payment processing while tracking CSAT and NPS.
ESL Teacher
Topia ESL Teaching
Feb 2023 - Apr 2023 (2 months)
Taught English via video conferencing, provided feedback on progress, and maintained attendance and progress records for learners of varied levels.
Patient Service Representative
Conifer Health Sol.
May 2022 - Sep 2022 (4 months)
Managed patient pre-registration, outbound collection calls, and coordination with providers while meeting attendance and collection performance metrics.
Business Development Rep
Orkestra Communications
Jan 2022 - Feb 2022 (1 month)
Supported administrative and project tasks, managed schedules and correspondence, and coordinated meetings to facilitate team communication.
Engineer - Tech Support
CSS Corp. Ict.
Aug 2020 - Sep 2021 (1 year 1 month)
Provided tier-2 technical support for CenturyLink, troubleshooting IP configuration, email and network connectivity while meeting SLAs and quality metrics.
Handled customer inquiries, researched past interactions, and documented actions for Amazon seller and buyer issues while maintaining service metrics.
Process Executive
Cognizant Tech Sol. Ltd.
Sep 2018 - Mar 2019 (6 months)
Responded to policyholder and provider inquiries on benefits, claims, billing and pre-authorizations while meeting quality and productivity metrics.
Technical Support Representative
WestContact Services Inc.
Dec 2017 - Feb 2018 (2 months)
Provided technical troubleshooting, billing support and remote assistance for Comcast services while meeting metrics like AHT, quality, and attendance.
Sales Representative
Convergys Ltd. PH
Aug 2016 - Nov 2017 (1 year 3 months)
Acquired customers, presented products, conducted market research, processed orders, and provided customer support to meet sales targets.
Manager Trainee
GoldenArches Corp.
Sep 2015 - Aug 2016 (11 months)
Oversaw operations including recruitment, team leadership, inventory, finances, quality control, and training while maintaining performance reporting.
Sales & Marketing Associate
Heritage Muebles Inc.
Apr 2014 - Aug 2015 (1 year 4 months)
Managed sales and marketing for imported furniture, engaging customers across multiple languages and maintaining sales records and customer service.
Property Specialist
SMDC Corporation
Aug 2013 - Mar 2014 (7 months)
Generated and followed up leads, negotiated pricing and scheduled showroom visits, and assisted clients with contracts and documentation.
Sales Clerk
Robinsons Supermarket Corp.
May 2011 - Oct 2012 (1 year 5 months)
Maintained customer records, handled drop-offs and pick-ups, and performed packing and reporting tasks to support store operations during tenure.
Education
Degrees, certifications, and relevant coursework
Saint Michael College - Hindang Campus
Bachelor of Science, Elementary Education
2005 - 2010
Grade: 89.5
Completed a Bachelor of Science in Elementary Education program with final grade 89.5, focusing on pedagogical theory and elementary teaching methods.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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