Joyce Giovanni Cabintoy

Tutored students in Math and English, coaching unit studies and facilitating homeschool learning with progress tracking and supervision.

Provided massage therapy sessions for adults and elderly clients, assessing needs and applying appropriate techniques and products for relief and wellness.

Handled complex insurance policy and claims inquiries, managed DMV filings and used CRM/automation tools to ensure accurate policy and billing support.

Provided customer support and troubleshooting for QuantumFiber services, handled enrollments, billing inquiries, retention and payment processing while tracking CSAT and NPS.

Taught English via video conferencing, provided feedback on progress, and maintained attendance and progress records for learners of varied levels.

Managed patient pre-registration, outbound collection calls, and coordination with providers while meeting attendance and collection performance metrics.

Supported administrative and project tasks, managed schedules and correspondence, and coordinated meetings to facilitate team communication.

Provided tier-2 technical support for CenturyLink, troubleshooting IP configuration, email and network connectivity while meeting SLAs and quality metrics.

Handled customer inquiries, researched past interactions, and documented actions for Amazon seller and buyer issues while maintaining service metrics.

Responded to policyholder and provider inquiries on benefits, claims, billing and pre-authorizations while meeting quality and productivity metrics.

Provided technical troubleshooting, billing support and remote assistance for Comcast services while meeting metrics like AHT, quality, and attendance.

Acquired customers, presented products, conducted market research, processed orders, and provided customer support to meet sales targets.

Oversaw operations including recruitment, team leadership, inventory, finances, quality control, and training while maintaining performance reporting.

Managed sales and marketing for imported furniture, engaging customers across multiple languages and maintaining sales records and customer service.

Generated and followed up leads, negotiated pricing and scheduled showroom visits, and assisted clients with contracts and documentation.

Maintained customer records, handled drop-offs and pick-ups, and performed packing and reporting tasks to support store operations during tenure.

Grade: 89.5

Completed a Bachelor of Science in Elementary Education program with final grade 89.5, focusing on pedagogical theory and elementary teaching methods.