Joyce Giovanni Cabintoy

Tutored students in Math and English, coaching unit studies and supervising home-school learning to improve academic performance.

Provided massage therapy services to adults and elderly clients, assessing needs and applying appropriate techniques and products to address client concerns.

Addressed complex insurance and DMV-related inquiries, used CRM and collaboration tools to manage policy, claims and billing issues while maintaining data accuracy and service standards.

Handled enrollment, billing inquiries, payment processing, retention and fiber/VOIP troubleshooting while tracking CSAT and NPS in a Tier 2 WFH support role.

Taught English to students of various levels via video conferencing, provided feedback on progress and maintained attendance and performance records in a hybrid teaching role.

Managed patient pre-registration and outbound collections, gathered provider information and tracked responsibilities while meeting attendance and quality targets in a hybrid role.

Supported business development with administrative coordination, schedule management and cross-team communication to facilitate project delivery in a WFH role.

Provided Tier 2 technical support for CenturyLink, performing IP configuration, email and telephone troubleshooting while meeting quality and productivity metrics in a WFH setup.

Handled customer inquiries for Amazon sellers and buyers, researched past interactions and used seller tools to resolve issues during contractual engagement.

Responded to policyholder and provider inquiries on benefits, claims and pre-authorizations, managing quality, AHT and adherence to SLAs using multiple contact tools.

Provided technical troubleshooting and customer support for Comcast services across three lines of business, managing documentation and performance metrics.

Acquired customers, presented products, processed orders and provided post-sale support while meeting sales targets and using Zendesk and POS systems.

Oversaw store operations including recruitment, training, scheduling, inventory control and financial reporting to maintain service quality and compliance.

Managed sales and marketing for imported furniture, communicated with customers in multiple languages and supported export/import processes to drive revenue growth.

Generated leads, distributed marketing materials, negotiated pricing and scheduled showroom visits, assisting clients through contract signing and database management.

Maintained customer records, handled drop-offs and pick-ups, packed orders and communicated with customers to ensure accurate service during store operations.

Grade: 89.5

Completed a Bachelor of Science in Elementary Education with an 89.5% score, focusing on foundational pedagogy and classroom instruction.