Open to opportunities

elle gibson

@ellegibson

Message

I streamline high-volume customer support, scheduling, and compliant service operations.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support or operations role where I can manage service workflows, resolve client issues, maintain accurate records, and contribute reliable administrative and technical support.

I've coordinated 40–70+ daily service requests at Candle Light Cove, keeping scheduling operations running smoothly while serving as a liaison among clients, families, and internal teams.

Across ChoiceOne Urgent Care, HeartFields Care Center, and Harris Teeter, I've managed high-volume communication, maintained accurate records, supported patient scheduling and administrative workflows, and resolved customer issues efficiently. I bring 6+ years of reliable, detail-focused support experience, along with CRM, SaaS, and foundational cybersecurity knowledge.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Candle Light Cove

Jan 2022 - Dec 2024 (2 years 11 months)

Coordinated daily scheduling operations and managed 40-70+ daily service requests with high accuracy. Acted as liaison between clients, families, and internal teams, and maintained databases to support workflow efficiency and compliance.

Scheduling Data Entry CRM Problem Solving Microsoft Office

Customer Operations Representative

ChoiceOne Urgent Care

Jan 2020 - Dec 2022 (2 years 11 months)

Managed high-volume inbound calls and patient scheduling while maintaining accurate patient records with HIPAA compliance. Coordinated communication between patients and providers and supported full administrative workflow from intake to follow-up.

Customer Support Scheduling HIPAA compliance Data Entry Microsoft Office