Ella Beltran

Serve as a strategic administrative partner to high-level government officials, managing calendar logistics, high-priority meetings, and travel arrangements. Oversee onboarding and professional training of incoming administrative staff.

Managed comprehensive secretariat services, including screening high-volume correspondence and routing inquiries. Monitored administrative and financial documents to ensure compliance and accuracy.

Directed operational workflows, institutional policies, and customer service standards for the division. Coached and upskilled customer service and vendor teams to maximize performance and service delivery.

Managed daily content operations, aligned team output with operational objectives, and reported directly to the Operations Manager.

Supervised end-to-end processing of accounts receivable, including ledger reconciliation, reporting, and dispute resolutions. Led the team to meet strict monthly, quarterly, and annual financial closing requirements.

Handled accounts receivable processing and related tasks.

Managed a high-volume credit portfolio, evaluating customer credit lines and mitigating financial risk. Audited past-due accounts and orders on hold to maximize sales revenue while minimizing bad debt expenses.

Managed order processing and related tasks.

Provided administrative support on a project basis.

Handled customer inquiries and support as a contact center representative.

Completed a Diploma Program in Development Economics at De La Salle University – School of Economics from 2018 to 2019.

Earned a Bachelor of Arts in Public Administration from the University of the Philippines – National College of Public Administration and Governance from 2003 to 2008.