Demma Llena

Managed and organized construction project documentation, ensuring accurate filing and version control. Coordinated document submissions and approvals with engineers, contractors, and suppliers while monitoring deadlines.

Managed escalated customer cases and provided guidance to Customer Service Associates to ensure high-quality support and resolution.

Resolved customer inquiries using effective communication and problem-solving while consistently exceeding performance metrics in a fast-paced environment.

Provided executive support to the CEO by managing calendars, scheduling meetings, and coordinating with clients and internal teams. Managed administrative operations and assisted with bookkeeping functions such as invoicing, payroll, and financial record maintenance.

Assisted the Accounting Head with clerical tasks including organizing bank records, invoicing customers, collecting payments, making check payments, and recording petty cash.

Earned an Associate's Degree in Office Management with a major in Bookkeeping from 2015 to 2017.