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Danrene Mardel David

@danrenemardeldavid

Customer experience professional at Telus Digital Philippines handling customer cases and resolving conflicts.

Philippines
Message

At Telus Digital Philippines, I handled 80–100 inbound client interactions daily and documented customer cases using CRM tools.

I adapted to changing corporate policies and regulatory procedures while working toward rapid conflict resolution.

At the Supreme Court of the Philippines, I supported daily administrative operations in the personnel division, organizing HR documents and personnel records.

My experience also includes airline customer service at Teleperformance Philippines and administrative support, executive assistance, and candidate engagement. I’ve worked with sensitive records, scheduling, correspondence, and digital marketing collateral.

Experience

Work history, roles, and key accomplishments

TP

Customer Experience II

Telus Digital Philippines

Aug 2025 - Jul 2026 (11 months)

Managed 80-100 inbound client interactions daily, upholding professional communication standards and achieving rapid conflict resolution. Adapted to evolving corporate policies and regulatory procedures, demonstrating the ability to quickly learn complex compliance requirements.

SP

Administrative Assistant (On-the-Job Training)

Supreme Court of the Philippines

Mar 2026 - May 2026 (2 months)

Supported the Chief Processor in daily administrative operations in the personnel division. Processed, formatted, and organized official HR documents and personnel records, ensuring accuracy and strict confidentiality.

AC

Administrative Intern – Accounting/Tax Department

Avega Managed Care

Apr 2024 - Jun 2024 (2 months)

Completed 300 hours of administrative support, handling tax-related documentation and sensitive financial records with accuracy. Organized and archived corporate files in full compliance with departmental filing protocols, achieving 100% adherence to standards.

IP

Candidate Engagement Specialist

Inspiro Relia Philippines

Jan 2023 - Mar 2023 (2 months)

Coordinated high-volume interview schedules and managed the candidate pipeline to support efficient recruitment operations. Served as the primary point of contact for candidates, representing the organization with professionalism and composure.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines logoPP

Polytechnic University of the Philippines

Bachelor of Science, Office Administration

Pursuing a Bachelor of Science in Office Administration with a major in Legal Office Administration.

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