Eliziario Pereira
@eliziariopereira
Customer service and operations professional driving team performance and process improvement.
United KingdomWhat I'm looking for
I am a motivated operations and customer service professional with over three years' combined experience supporting government contracts and infrastructure projects. I have practical experience coordinating teams, tracking project timelines, managing CRM records, and ensuring GDPR-compliant handling of sensitive data.
I have delivered measurable results in KPI performance, process optimization, and customer satisfaction across roles at Tinolina Holding Group, Serco and Novacroft. I hold an NCFE Level 2 in Principles of Team Leading, certifications in GDPR and Virtual Assistance, and strong digital skills including HubSpot, Zoho, Salesforce and Microsoft/Google productivity suites.
Experience
Work history, roles, and key accomplishments
SEHandled inbound calls for prospective students on the University Clearing hotline, verified applications in Nottingham Hub CRM, and followed escalation protocols to resolve technical and sensitive GDPR-regulated issues.
Operations Administrator
Tinolina Holding Group Ltd
Nov 2022 - Nov 2024 (2 years)
Supported daily operations on road construction sites, coordinated team meetings and project timelines, and maintained equipment and materials logs to improve site reporting and KPI tracking.
Customer Specialist
Novacroft
Jan 2019 - Dec 2022 (3 years 11 months)
Processed Oyster card replacements, returns and refunds, resolved escalated complaints, and maintained accurate customer records in compliance with GDPR.
SEResponded to TfL and NHS customer inquiries, maintained accurate CRM records, and proposed service improvements that improved response efficiency and record accuracy.
AUWarehouse Operative
Amazon UK
Nov 2019 - Jan 2020 (2 months)
Managed inventory, product labeling and shelf stocking during peak season to ensure efficient product flow and fulfilment targets.
Education
Degrees, certifications, and relevant coursework
LinkedIn Learning
Certificate, Data Protection / GDPR
2025 - 2025
Completed GDPR Compliance: Essential Training covering legal and general data compliance principles.
ALAlison
Certificate, Virtual Assistance
2025 - 2025
Completed a Virtual Assistant certification focused on administrative and remote support skills.
GPGSM London (University of Plymouth)
Bachelor of Science (Hons), Oil and Gas Management
2015 - 2019
Activities and societies: Participated in industry site visits and operations simulations; dissertation research on emerging economies.
Completed a BSc (Hons) in Oil and Gas Management with coursework focused on petroleum economics, risk management, and sustainability and a dissertation on global oil market volatility.
Lewisham College
Diploma, Business Entrepreneurship
2012 - 2015
Activities and societies: Final project: startup pitch presentation.
Diploma in Business Entrepreneurship covering business planning, finance, marketing and innovation with a final startup pitch project.
NCNCFE
Level 2 Certificate, Team Leading
NCFE Level 2 Certificate in Principles of Team Leading (award reference 603/3883/0).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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