Julius Agenmonmen

I am a results-driven professional with five years of experience in account administration, client service, call center operations, and customer experience (CX). I consistently deliver responsive support across phone and online channels, manage inbound and outbound volumes, and maintain accurate records to improve service outcomes.

In collections, I recovered over $1M CAD annually across mortgage, credit card, and personal loan portfolios by negotiating customized payment arrangements and assessing customer hardship to determine optimal recovery strategies.

As a technical support lead, I managed high-volume inbound calls, de-escalated frustrated customers through empathy and structured problem-solving, and documented cases across multiple systems while adhering to compliance and KPI targets.

Most recently in marketing management, I managed high-volume customer communication and outreach, tracked performance metrics, influenced decision-making through targeted messaging, and adjusted strategies to consistently meet goals.