Elizabeth Maina

-Liaised with diverse clients to define event objectives, scope, and budgets, consistently delivering high-quality experiences while balancing service quality and operational efficiency
-Directed cross-functional teams (Restaurant, Housekeeping, Technical) and managed external vendors to ensure seamless end-to-end event execution
Spearheaded on-site event operations as the primary point of contact

• Managed invoicing and payment reconciliation processes, improving efficiency by 15%.
• Enhanced collection rates through proactive management of overdue accounts, reducing delinquent payments by 20%.
• Resolved billing discrepancies promptly, delivering superior client support and ensuring satisfaction.
• Collaborated with cross-functional teams to address billing concerns, optimizing the revenu

Identified and pursued new business opportunities, increasing client base by 24% within 5 months
● Developed and executed sales strategies, achieving $3400 in revenue growth and exceeding targets by
10%.
● Built and maintained relationships with key clients, resulting in a 5% increase in repeat business.
● Conducted market research to identify trends, positioning the company ahead of competitors.

Handled an average of 170 customer inquiries daily, resolving 20% of issues on the first interaction.
● Provided expert troubleshooting support, reducing escalations by 9% and improving customer
satisfaction.
● Responded to customer queries via phone, email, chat, and social media, ensuring a seamless support
experience.
● Managed customer interactions in Zendesk and Salesforce maintaining accurat

Provided regular sales and marketing reports to management, highlighting trends and opportunities for
growth.
● Developed personalized marketing strategies, increasing customer loyalty and repeat purchases
● Built and maintained relationships with key clients, improving retention rates by 28%.
● Conducted market research and competitor analysis, optimizing strategies for target audience reach.
● N

Provided regular sales and marketing reports to management, highlighting trends and opportunities for
growth.
● Developed and executed marketing campaigns that boosted brand awareness by 7%
● Built and maintained relationships with key clients, improving retention rates by 10%.
● Conducted market research and competitor analysis, optimizing strategies for target audience reach.
● Prepared and pres

Pursued a Bachelor of Science in Biological Science with a focus on Botany and Zoology.