Joan Limo

Served as a key member of the client success function, supporting the delivery of seamless customer experiences from onboarding through ongoing service delivery. Acted as the primary point of contact for client enquiries, coordinating closely with cross functional teams to ensure timely communication, issue resolution, and implementation support. Maintained accurate customer records, monitored ser

Served as a key member of the client success function, supporting seamless customer experiences from onboarding through ongoing service delivery. Coordinated client enquiries with cross-functional teams, maintained customer records, and improved operational workflows to enhance service quality and efficiency.

Supported student recruitment and institutional communications by coordinating digital campaigns, admissions activities, and stakeholder engagement across multiple departments. Managed website content, monitored campaign performance, and produced reports to inform recruitment strategies and improve internal collaboration.

Supported student recruitment and institutional communications by coordinating digital campaigns, admissions activities, and stakeholder engagement across multiple departments. Worked closely with admissions, marketing, and technology teams to ensure prospective students received timely communication throughout the enrolment process. Managed website content, monitored campaign performance, and dev

Supported business development and customer implementation activities during the launch of a Human Resource Management System in the Kenyan market. Guided prospective customers through product demonstrations, onboarding, and implementation while maintaining accurate CRM records and supporting customer engagement initiatives. Worked collaboratively with sales and product teams to strengthen custome

Supported business development and customer implementation activities during the launch of a Human Resource Management System in the Kenyan market. Guided prospective customers through demos, onboarding, and implementation while maintaining CRM records and supporting customer engagement initiatives.

Provided administrative and customer support by coordinating office activities, responding to customer enquiries, maintaining records, and supporting day-to-day operations. Coordinated with internal teams to ensure accurate documentation, efficient communication, and responsive customer service.

Provided administrative and customer support services by coordinating office activities, responding to customer enquiries, maintaining records, and supporting day to day business operations. Worked closely with internal teams to ensure accurate documentation, efficient communication, and responsive customer service while contributing to smooth operational workflows.

Key Achievements
Improved ad

Supported insurance claims operations by verifying beneficiary information, maintaining accurate case documentation, and coordinating with claims processing teams to ensure compliance and efficient service delivery. Conducted beneficiary interviews, resolved documentation discrepancies, and contributed operational insights that improved communication and strengthened claims management processes wi

Supported customer acquisition initiatives by engaging prospective customers, presenting products, and promoting the organization's offerings. Built positive customer relationships through effective communication, identified potential business opportunities, and contributed to sales activities that supported business growth and market visibility.

Key Achievements
Supported customer acquisition

Managed customer account recovery activities by engaging clients, negotiating repayment arrangements, and maintaining accurate collection records. Worked with customers to resolve outstanding balances while ensuring compliance with organizational policies and maintaining professional customer relationships. Contributed to effective recovery operations through consistent follow up, documentation, a

Supported internal audit activities by reviewing financial records, verifying documentation, and assisting with reconciliation and compliance processes. Worked closely with finance teams to ensure the accuracy of financial information, maintain audit documentation, and support regulatory and organizational reporting requirements. Contributed to strengthening financial accountability through detail

Earned a Bachelor of Business Management in Banking and Finance in 2018.