Brandon Kombo

Managed end-to-end scheduling for 30+ caregivers, consistently achieving 98% daily client coverage through efficient workforce allocation and proactive planning
Optimised scheduling workflows and resource distribution, reducing gaps and maintaining reliable service delivery in high-demand situations
Processed and verified timecards and payroll inputs for 30+ employees, ensuring 100% compliance wit

Delivered structured health education sessions on wellness, HIV, and STIs to cohorts of 200 individuals monthly, improving awareness and informed decision-making
Conducted risk assessments for HIV and STIs, identifying at-risk individuals and facilitating timely referrals, contributing to improved early intervention outcomes
Provided one-on-one peer counseling and guidance, helping individuals nav

Onboarded and integrated 30,000+ learners across ALX programs, creating structured entry processes that improved engagement, retention, and early-stage success
Tracked learner progress and engagement metrics, identifying risks early and implementing solutions to improve completion and participation rates
Maintained structured learner data systems and reporting, enabling better decision-making and

Handling Inbound and Outbound Client Communications:
Managed high-volume inbound and outbound client communications, handling 400+ calls and emails weekly, balancing speed with high-quality service delivery
Resolved customer issues through structured problem-solving and active listening, achieving a 95% customer satisfaction rate
Maintained strong response times, ensuring prompt resolution of inqu

Managed high-volume customer engagement, handling 250+ calls weekly to address inquiries, resolve issues, and maintain strong client relationships
Oversaw a portfolio of 300+ delinquent accounts, implementing targeted debt recovery strategies that reduced outstanding balances by 30%
Monitored and analyzed account statuses to identify overdue balances and prioritize recovery actions, improving coll

Promote Zuku Internet products and services:
Generated and qualified leads through targeted outreach (cold calls, pitching), converting 500+ monthly leads into customers at a 20% conversion rate
Promoted Zuku Internet products and services through structured presentations, driving a 25% increase in sales within 6 months
Negotiated sales contracts, pricing, and terms, successfully closing deals whi

Educational Leadership and Extracurricular Involvement:
Dedicated to imparting knowledge and skills, fostering a dynamic learning environment as a class teacher.
Responsible for overseeing the clubs and societies department, ensuring diverse and enriching extracurricular opportunities for students.
Served as an assistant patron of the drama club, guiding and nurturing students' theatrical talents

Customer Service Excellence and Operational Support:
Delivered attentive customer service with care and professionalism to ensure guest satisfaction.
Processed transactions efficiently, accepting payments through both cash and credit.
Managed inventory with precision, contributing to stock accuracy and control.
Facilitated customer service and cashiering duties to maintain a smooth operational flo

Completed a Virtual Assistant program at ALX Africa.

Certificate in Computer Operation.

Kenya Certificate of Secondary Education.