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Eugene Marius

@eugenemarius

Message

Customer service and sales professional at CCI Kenya who exceeded sales, satisfaction, and call-efficiency KPIs.

Kenya

Message

At CCI Kenya, I handled customer interactions for T-Mobile and SaksOFF 5th, focusing on upselling and retention. I also supported Spirit Airlines bookings and sales, and exceeded KPIs in sales, customer satisfaction, and call efficiency.

After being promoted to SME, I mentored agents on sales techniques and objection handling, and supported escalations to help retain or upsell customers. In my current independent work, I run Motorswagg and coordinate Kenya-based staff and vendors as a Remote Personal Assistant & Local Operations Representative.

Experience

Work history, roles, and key accomplishments

Current

Independent Professional Development & Freelance

Current

Independent

Feb 2025 - Present (1 year 9 months)

Started a vehicle diagnostics and aesthetic upgrade company 'Motorswagg' and executed digital marketing campaigns to drive traffic and conversions.

Digital Marketing Sales Strategy Negotiation Closing Deals

Current

Remote Personal Assistant & Local Operations Representative

Current

Independent

Sep 2022 - Present (4 years 2 months)

Act as a key point of contact between the principal and local stakeholders, managing relationships and ensuring service delivery. Coordinate Kenya-based staff and vendors, optimizing operational costs.

Relationship Management Operations Coordination Vendor Management Cost Optimization Reporting

BPO Executive

TechnoBrain Kenya

Sep 2022 - Jul 2024 (1 year 10 months)

Managed high-value financial accounts for KSL, a U.S.-based medical billing and recovery firm. Negotiated structured repayment plans and handled inbound/outbound client calls to secure payments.

Medical Billing Debt Recovery Negotiation Client Communication Rapport Building

Subject Matter Expert & Contact Center Agent

CCI Kenya

Sep 2020 - Sep 2022 (2 years)

Handled customer interactions for U.S.-based telecommunications firm T-Mobile and fashion brand SaksOFF 5th with a focus on upselling and retention. Promoted to SME, mentoring agents on sales techniques and supporting escalations.

Customer Service Upselling Retention Sales Mentorship Escalation Handling KPI Achievement

Field Supervisor

200 Degrees Cleaning Services

Mar 2017 - Sep 2020 (3 years 6 months)

Supervised field teams while maintaining direct client relationships and ensuring repeat business. Identified upselling opportunities and coordinated logistics to meet client expectations.

Team Supervision Customer Relationship Management Upselling Logistics Coordination Service quality

Intern Assistant Manager

Kanyoroko Breeze Gardens

Mar 2019 - Aug 2019 (5 months)

Acted as host and manager, liaised with clients to determine service improvements, and supervised event operations to ensure customer satisfaction and boost sales.

Event Management Customer Service Client Liaison Sales