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@elizabethjoseph
Organised and responsible individual with a caring approach.
I am an organised and responsible individual with a strong ability to connect with people from diverse backgrounds. My experience as a Student Social Worker at Chichester Care Home has honed my skills in supporting project workers and engaging with residents, ensuring their needs are met with care and professionalism. I thrive in environments where I can make a positive impact, and I am committed to maintaining high standards in all my tasks.
Previously, I worked as a Technical Customer Service Advisor at Plusnet, where I provided technical advice and resolved customer queries effectively. My ability to remain calm under pressure and my friendly approach have been key to my success in customer service roles. I have also gained valuable experience in healthcare settings, including my time as a Student Nurse, where I managed medication and supported patients through their care journey.
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Work history, roles, and key accomplishments
Chichester Care Home
Nov 2024 - Present (1 year)
Supported project workers with duties and maintained care home standards. Assisted residents, staff, and visitors with queries and managed drug/alcohol allowances and money counting.
Plusnet, EE (Capita)
Nov 2022 - Jul 2024 (1 year 8 months)
Provided technical support for broadband, internet, and phone services, resolving customer queries and complaints. Pitched and sold phone and SIM-only contracts, and assisted customers with account management.
Anglian Group
Apr 2019 - May 2019 (1 month)
Promoted and sold home improvement products through door-to-door sales, ensuring targets were met. Engaged clients in friendly conversations and worked independently.
Southend University Hospital
Aug 2017 - Mar 2018 (7 months)
Followed clinical instructor instructions, including talking to patients and managing admissions and discharges. Assisted with medication management and carried out observations.
Forest View Care Home
Sep 2015 - Dec 2015 (3 months)
Provided personal care, prepared meals, and assisted with cleaning and shopping trips. Administered medication and arranged medical appointments for service users.
Premier Inn Hotel
Jul 2015 - Sep 2015 (2 months)
Worked in a busy hotel environment, attending to customer queries and supporting colleagues. Ensured the hotel was kept clean and tidy and managed calls and bookings.
Redwood Preschool
Jan 2015 - May 2015 (4 months)
Supported nursery teachers and assisted children with classroom tasks. Ensured safety in the playground and complied with health and safety regulations by reporting incidents.
Degrees, certifications, and relevant coursework
Adult Nursing, Nursing
2016 - 2018
Completed the first year of the Adult Nursing program.
BTEC Level 3 Distinction, Health and Social Care
2013 - 2016
Grade: Distinction
Achieved a Distinction in the BTEC Level 3 program.
BTEC Level 2 Distinction, Health and Social Care
2013 - 2016
Grade: Distinction
Achieved a Distinction in the BTEC Level 2 program.
GCSE, Various
2008 - 2013
Grade: Mathematics (C), English Language (C), Religious Education (B)
Achieved GCSEs in Mathematics (C), English Language (C), and Religious Education (B).
BTEC Distinction, Science
2008 - 2013
Grade: Distinction
Achieved a Distinction in the BTEC program.
OCR Merit, Information Communication Technology
2008 - 2013
Grade: Merit
Achieved a Merit in the OCR program.
NVQ Pass, French
2008 - 2013
Grade: Pass
Achieved a Pass in the NVQ program.
Software and tools used professionally
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