Su-Elise Stephenson-Dorans
@su-elisestephenson-d
Home Care Assistant and Health Advisor focused on patient support and excellent customer care.
United KingdomWhat I'm looking for
I’ve built my career around supporting people—starting with childcare roles and training in Health & social care level one, plus Level 1 childcare and Level 1 mental health. I learned how substance abuse impacts someone not only physically but mentally too, which shaped how I show up with patience and insight. I’m dependable, calm under pressure, and genuinely focused on helping others feel understood and supported.
As a Health Advisor at DHU Healthcare, I assessed patients’ symptoms, guided them through an assessment process, and helped them reach the best outcome for their issue. I learned to listen carefully, ask the right questions, and work with a sense of responsibility for each person’s next steps. I bring that same attention to detail and care to every interaction.
In customer-facing work, I’ve handled the pressure of real-time conversations as a Customer Service Advisor at Firstsource Solutions. I received inbound calls from customers to manage recontracts, check bills, cancel accounts, reinstate services, and sell new products. I’m comfortable balancing accuracy with a friendly, solution-focused approach, so customers leave with clarity and confidence.
I also bring strong practical experience from roles like Home Care Assistant, Bar Staff, Housekeeper, Administration Assistant, Retail Assistant, and Nursery Assistant. I’ve done invoice processing, telephone answering, cash handling, arranging stock, maintaining store cleanliness, and de-tagging items—so I know how to stay organised and deliver consistently. Overall, I’m looking for a role where my care mindset, customer service skills, and hands-on experience can make an immediate difference.
Experience
Work history, roles, and key accomplishments
Housekeeper
Kedleston Country House
Sep 2025 - Present (9 months)
Worked as a Housekeeper at Kedleston Country House, supporting ongoing cleanliness and day-to-day venue standards.
Bar Staff
Chellaston Pavilion
Sep 2021 - Present (4 years 9 months)
Provided bar service support at Chellaston Pavilion, assisting with hospitality operations and customer service.
Home Care Assistant
Home Support Services
Feb 2020 - Present (6 years 4 months)
Worked as a Home Care Assistant with Home Support Services, providing home-based support to clients.
Health Advisor
DHU Healthcare
Jun 2024 - Nov 2024 (5 months)
Assessed patients' symptoms, guided them through an assessment, and directed them to the best outcome for their needs.
Customer Service Advisor
Firstsource Solutions
Dec 2023 - May 2024 (5 months)
Handled inbound customer calls for recontracting, checking bills, cancelling accounts, reinstating service, and selling new products.
Bar Staff
Kedleston Country House
Oct 2019 - Feb 2020 (4 months)
Worked as Bar Staff at Kedleston Country House, supporting service delivery and customer-facing hospitality tasks.
Retail Assistant
Bennetts
Oct 2019 - Oct 2019 (0 months)
Arranged stock and maintained a clean, tidy store. Completed cash handling and de-tagged items.
Nursery Assistant
Playdays Nursery
Apr 2018 - Jun 2018 (2 months)
Worked as a Nursery Assistant at Playdays Nursery, supporting childcare activities and daily care routines.
Telesales
Everlast
Sep 2017 - Sep 2017 (0 months)
Worked in telesales at Everlast, supporting sales outreach through telephone-based customer contact.
Administration Assistant
Dorans Management
Jun 2017 - Sep 2017 (3 months)
Supported administration tasks including taking invoices using computer software and answering telephones.
Nursery Assistant
Orchard Nursery
Jun 2016 - Jun 2016 (0 months)
Worked as a Nursery Assistant at Orchard Nursery, supporting childcare needs and day-to-day routines.
Education
Degrees, certifications, and relevant coursework
Unspecified provider
Health & Social Care (Level 1), Health & Social Care
Health & Social Care Level 1 certification listed as ongoing/present.
Unspecified provider
Level 1 Mental Health, Mental Health
2021 - 2021
Completed a Level 1 Mental Health qualification in April 2021, learning how substance abuse can affect mental wellbeing.
Derby Skillbuild
Level 2 Functional Skills (Maths), Childcare
2018 - 2018
Completed Childcare training with Level 2 Functional Skills (Maths) from February 2018 to June 2018.
Unspecified provider
Level 1 Childcare, Childcare
2018 - 2018
Completed a Level 1 Childcare qualification in May 2018.
Chellaston Academy
GCSE, General Certificate of Secondary Education (GCSE)
2012 - 2017
Grade: Maths: E; English: C; Sociology: B; Science: E
Completed GCSEs at Chellaston Academy, covering Maths, English, Sociology, and Science.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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