Dette Eluka

Provided mental health support to young people, creating a safe space for discussion and addressing their needs. Responsibilities included medication administration, crisis intervention, and offering emotional support when needed.

Handled inbound calls from colleagues, resolving diverse queries related to payroll, discounts, system errors, and password resets. Utilized various computer software including Excel, OneNote, Word, Outlook, Microsoft Teams, MyHR, People System, and Blue Yonder. Additionally, contributed to data entry for missing onboarding data for new starters.

Worked within the governance department of energy support schemes, assisting public members with application completion for additional energy funding. Collaborated with systems such as Sandbox and CRM, ensuring adherence to privacy data policy.

Supported individuals with their pension needs and managed payment follow-ups for those leaving the service. Assisted GP practices with payments and collaborated with accountants on assignments.

Managed Christmas orders and addressed customer inquiries, maintaining formal and professional telephone communication. Focused on active listening and going the extra mile to ensure customer satisfaction.

Supported young people transitioning from children's homes into adulthood within semi-independent settings. Assisted with securing employment, education, and accommodation, alongside daily duties like report writing and transportation for essential meetings.

Provided flow support to young people living independently after leaving the system. Assisted with daily tasks such as grocery shopping, appointments, education, housing, and employment.

Supervised hotel operations, ensuring the establishment was prepared for guest arrivals and met set targets. Managed staff rotas and provided support to the manager during hotel meetings.

Supported young children aged 16 from diverse backgrounds in a semi-independent house, including those with mental health issues and criminal records. Maintained calmness and consistency to provide effective care in challenging environments, building trust with vulnerable youth.

Handled administrative tasks for telephone banking, including answering inquiries, processing deposits, and managing checks. Ensured high customer satisfaction and gained proficiency in banking technology and software.

Maintained a tidy shop floor, organized clothing by size and color, and ensured correct coordination. Contributed to an appealing store environment and managed daily merchandising duties.

Processed customer orders and transactions accurately, greeted customers, and assembled orders. Maintained a clean and organized work area and a presentable store environment.

Offered phone and broadband deals to businesses and companies through telesales. Developed maturity and resilience in a challenging sales environment, enhancing communication and negotiation skills.

Prepped food throughout the day and performed basic restaurant duties such as cleaning tables and washing dishes. Prioritized customer satisfaction, ensuring enjoyable dining experiences through teamwork.

Performed administrative tasks for a small charity, focusing on meeting deadlines and managing office duties. This apprenticeship significantly boosted confidence in time management and personal growth.

Responded effectively to customer needs, managed fitting rooms, and maintained shop floor tidiness. Demonstrated quick learning ability and worked efficiently in fast-paced retail environments.

Organized events within the African community, including plays, poetry, and concerts. This volunteer experience helped develop strong organizational and work management skills.

Studied Business and Administration, gaining a great understanding of the business area. This program helped in developing foundational knowledge relevant to business operations.

Completed studies in Business Administration, alongside Maths and English. This education provided a solid base in administrative practices and core academic subjects.

Attended Droylsden Academy, where the curriculum emphasized routine and discipline. This experience contributed to personal development and structured learning.

Studied Health and Social Care, covering topics such as council, government, and public services like the NHS. Researched social work and the misuse of drugs and alcohol, with an aim to pursue counselling.