Looking for a job

Anokhi Amin

@anokhiamin

Message

I improve customer journeys, service operations, and retention through data-driven leadership.

United States

Message

What I'm looking for

I'm looking for a customer experience or service operations role where I can improve customer journeys, resolve service friction, lead teams, and use customer insights to strengthen retention and loyalty.

At J.Crew, I lead in-store customer experience strategy, helping drive 22% year-over-year growth while improving CSAT by 15% and reducing customer wait times by 20%.

I've managed client and candidate experiences across 50+ active Soliant accounts, improved retention by 20%, and coordinated customer experiences for 30+ annual events with 97%+ client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager (Customer Experience Focus)

Current

J.Crew

Sep 2023 - Present (3 years)

Lead end-to-end in-store customer experience strategy, contributing to 22% YoY growth through improved service delivery. Manage and coach 30+ associates, increasing service consistency and improving CSAT by 15%.

Customer Experience Strategy Team Leadership CSAT Improvement Process Optimization Inventory Management Escalation Resolution

Retail Sales Associate

J.Crew

May 2018 - Aug 2023 (5 years 3 months)

Delivered personalized, relationship-driven customer service supporting repeat visits and loyalty. Maintained 99%+ POS accuracy, ensuring smooth checkout experiences.

Customer Service POS systems Sales Relationship Building

On-Site Coordinator

Amina Events

May 2020 - Jul 2023 (3 years 2 months)

Managed on-site customer experience for 30+ events annually with 95%+ client satisfaction. Served as primary customer-facing contact, resolving real-time issues to ensure seamless execution.

Event Coordination Customer Experience Problem Solving Customer Satisfaction

Senior Account Executive (Client Experience)

Soliant

Oct 2021 - Nov 2022 (1 year 1 month)

Managed client and candidate experience for 50+ active accounts, delivering high-touch, consultative service. Improved client retention by 20% through proactive communication and service recovery.

Customer Relationship Management Account Management Service Recovery Communication Skills Process Improvement