Elizabeth Coates
@elizabethcoates
Experienced operations specialist with a passion for customer service.
What I'm looking for
With a robust background in operations and customer service, I have honed my skills as an Account Coordinator at AVB Marketing, where I excelled in project management, billing accuracy, and client relations. My experience spans various industries, including e-commerce and marketing, where I demonstrated a strong attention to detail and a commitment to quality assurance.
Throughout my career, I have successfully managed budget trackers, audited campaign spends, and acted as a liaison between clients and internal teams to ensure smooth project execution. My previous roles as a Customer Support Agent and Admissions Associate have further developed my problem-solving abilities and my capacity to build sustainable relationships with clients. I am passionate about leveraging my skills to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Account Coordinator
AVB Marketing
Jan 2024 - Present (1 year 5 months)
Experienced Account Coordinator skilled in customer service and data entry. Assisted Account Executives with billing, project management, and auditing. Managed budget trackers and ensured accurate billing through Salesforce. Acted as a liaison between clients and internal teams for project updates.
Customer Support Agent
Azazie, Inc.
Jan 2023 - Jan 2024 (1 year)
Provided customer support by maintaining accurate databases and resolving issues. Prepared invoices and communicated order information to customers. Built sustainable relationships through effective communication.
Admissions Associate
National Holistic Institute
Jan 2020 - Jan 2021 (1 year)
Supported student recruitment and managed admissions processes across multiple campuses. Maintained schedules and acted as an administrative assistant. Utilized various software for documentation and event planning.
Order Management Specialist
Shopping the Globe, Inc.
Aug 2017 - Dec 2018 (1 year 4 months)
Managed online order processing and achieved high fulfillment rates. Audited inventory and processed shipping labels. Utilized EDI systems and various shipping software for efficient operations.
Merchandise Service Coordinator
Ulta Salon Cosmetics
Oct 2010 - Jan 2017 (6 years 3 months)
Coordinated merchandise service operations, ensuring compliance with corporate standards. Managed purchase orders, trained employees, and implemented process improvements for efficiency.
Education
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Elizabeth hasn't added their education
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