Open to opportunities

Elizabeth Coates

@elizabethcoates

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Experienced operations specialist with a passion for customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

With a robust background in operations and customer service, I have honed my skills as an Account Coordinator at AVB Marketing, where I excelled in project management, billing accuracy, and client relations. My experience spans various industries, including e-commerce and marketing, where I demonstrated a strong attention to detail and a commitment to quality assurance.

Throughout my career, I have successfully managed budget trackers, audited campaign spends, and acted as a liaison between clients and internal teams to ensure smooth project execution. My previous roles as a Customer Support Agent and Admissions Associate have further developed my problem-solving abilities and my capacity to build sustainable relationships with clients. I am passionate about leveraging my skills to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Account Coordinator

Current

AVB Marketing

Jan 2024 - Present (2 years 5 months)

Experienced Account Coordinator skilled in customer service and data entry. Assisted Account Executives with billing, project management, and auditing. Managed budget trackers and ensured accurate billing through Salesforce. Acted as a liaison between clients and internal teams for project updates.

Customer Service Data Entry Salesforce Project Management Google Ads Facebook Ads Auditing Team Management Communication

Customer Support Agent

Azazie, Inc.

Jan 2023 - Jan 2024 (1 year)

Provided customer support by maintaining accurate databases and resolving issues. Prepared invoices and communicated order information to customers. Built sustainable relationships through effective communication.

Customer Support Data Entry Invoicing Communication Problem Solving Relationship Building Research Feedback Adaptation

Admissions Associate

National Holistic Institute

Jan 2020 - Jan 2021 (1 year)

Supported student recruitment and managed admissions processes across multiple campuses. Maintained schedules and acted as an administrative assistant. Utilized various software for documentation and event planning.

Administrative Support Calendar Management Microsoft Office Event Planning Communication Data Auditing Team Coordination

Order Management Specialist

Shopping the Globe, Inc.

Aug 2017 - Dec 2018 (1 year 4 months)

Managed online order processing and achieved high fulfillment rates. Audited inventory and processed shipping labels. Utilized EDI systems and various shipping software for efficient operations.

Order Management EDI Data Entry Microsoft Office Fulfillment Communication Payment Processing Software Delivery

Merchandise Service Coordinator

Ulta Salon Cosmetics

Oct 2010 - Jan 2017 (6 years 3 months)

Coordinated merchandise service operations, ensuring compliance with corporate standards. Managed purchase orders, trained employees, and implemented process improvements for efficiency.

Merchandise Training Process Improvement Compliance Team Management Inventory Management Communication Scheduling