Ciana Pacheco

I am a proactive communications professional with hands-on experience supporting teams, managing client relationships, and keeping daily operations running smoothly. I thrive on bringing clarity to complex workflows and improving processes to increase efficiency.

At FPS Apparel I manage a portfolio of 400 client accounts, sustain consistent communication, and collaborate with internal teams to streamline workflows using HubSpot and Airtable. I also contribute to financial tasks, budgeting, and prepare reports and presentations for clients.

Previously, as Lead Supervisor at Zadig & Voltaire, I leveraged data systems to track leads, automate email campaigns, and support HR-related recruitment and training. I created visual product catalogs in PowerPoint and analyzed sales and customer feedback to inform senior management.

My background includes assistant management at Massage Envy where I handled scheduling, inventory, budgeting, staff evaluations, and client follow-ups. I am adaptable, detail-oriented, and eager to apply my administrative strengths and client-relations skills in a dedicated administrative role.