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Cynthia Silva

@cynthiasilva

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Ex-AWS Program Manager driving cross-functional programs, operational systems, and large-scale launches.

United States

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What I'm looking for

Open to program management or business operations roles. Experience leading cross-functional programs, scaling operational systems, and driving complex initiatives from planning through launch.

Program Manager with experience leading complex, cross-functional initiatives in large technology organizations. Skilled at building scalable operational systems, aligning stakeholders, and driving programs from strategy through launch. Background in partner ecosystems, product launches, and operational program development.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant

Current

Self - Employed

Jan 2025 - Present (1 year 2 months)

Leading product development and operational infrastructure for early-stage ventures, including a beauty startup and a fleet service business.

Sr Global Partner Experience PM

Amazon Web Services

Dec 2020 - Dec 2024 (4 years)

Led global partner programs and platform initiatives within the AWS Partner Network to improve partner engagement and program adoption.

Program Management Change Management Partner Enablement Go To Market Process Design Stakeholder Management Cross Functional Team Leadership Product Launches

Global Program Manager — ACE

Amazon Web Services

Jan 2017 - Dec 2020 (3 years 11 months)

Helped design and launch the AWS Partner Co-Sell Program and opportunity registration and lead sharing infrastructure across the AWS Partner Network.

Workflow Design Global Launches Campaign Management Program Management Business Requirements Document (BRD)Process Automation Process Design Program Launches Product Launches

Partner Development Representative

Amazon Web Services

Jan 2016 - Dec 2016 (11 months)

Led partner management, enablement and go-to-market execution for AWS partners across the Pacific Northwest and Canada.

Onboarding Enablement Partner Relations Sales Support Communication Go To Market Channel Partner Management

Sr. SES Investigation Specialist

Amazon Web Services

Dec 2014 - Dec 2015 (1 year)

Led complex investigations for enterprise SES customers and helped redesign operational workflows to improve resolution speed.

Process Improvement Incident Management Root Cause Analysis Quality Assurance SLA Management

SES Investigation Specialist

Amazon Web Services

Jun 2013 - Dec 2014 (1 year 6 months)

Investigated complex email deliverability issues for enterprise SES customers while supporting global operational workflows.

Quality Improvement Training Performance Metrics Knowledge Management Coaching

Education

Degrees, certifications, and relevant coursework

University of Washington - Foster School of Business

Bachelor of Arts, Business Administration

Bachelor of Arts in Business Administration with a Certificate in International Business Studies from the University of Washington Foster School of Business.