At Amazon, I direct program governance and operational mechanisms for global initiatives reaching 2.5M+ stakeholders yearly across 42 locales.
I overhauled review workflows using Asana and Workfront, reducing approval cycles from 20+ days to 7 and increasing deployment speed by 75%. Proactive program controls and targeted communications also reduced unplanned downstream service and support inquiries by 32%.
As a Program Manager II / Program Manager, I led cross-functional risk and compliance programs across Legal, Product, and Tech, improving early risk detection by 15%. I also supported and executed a 150% expansion in language support across EMEA, APAC, and the Americas via Pardot.
Earlier at Amazon, I managed high-severity risk, compliance, and auditing investigations for high-value seller and partner accounts. I developed SOPs and quality assurance frameworks adopted across regional operational teams.
