Open to opportunities

Saheed Dauda

@saheeddauda

Message

Customer-focused service professional driving satisfaction and operational accuracy.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply my transaction accuracy, CRM skills, and problem-solving to improve retention and contribute to team performance.

I am a service-driven customer support professional with hands-on experience across retail, betting services, and oil & gas, consistently delivering accurate transactions and timely issue resolution that improved customer satisfaction. I bring strong communication, problem-solving, and collaboration skills, demonstrated by measurable outcomes such as processing transactions with up to 100% accuracy and contributing to a 20% increase in customer satisfaction.

I hold an HND in Accounting and am proficient with Microsoft Office, basic CRM tools like Zendesk and HubSpot, POS systems, and data-entry processes. I thrive under pressure, manage high daily volumes of customer interactions, and focus on retention, quality control, and operational improvements that support team goals and organizational performance.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Saitaru Petroleum Oil and Gas Ltd

Jan 2017 - Dec 2019 (2 years 11 months)

Served 100+ customers daily and processed cash and electronic transactions with 100% accuracy, resolving complaints to reduce negative feedback by 15% and recommending service improvements to management.

Customer Support Cash Handling Communication Pressure Handling

Customer Service Assistant

Bet Naija

Jan 2015 - Dec 2017 (2 years 11 months)

Handled 50+ customer inquiries daily and processed client registrations and transactions with 98% accuracy, contributing to a 20% increase in customer satisfaction through effective problem-solving.

Customer Service CRM Data Entry Problem Solving Reporting Customer Retention

Sales & Service Support Officer

Leventis Food and Beverages Ltd

Jan 2014 - Dec 2015 (1 year 11 months)

Supported sales operations by assisting packaging and dispatch of 200+ units daily, conducting quality checks that reduced complaints by 12%, and helping the team achieve 95% of daily fulfillment targets.

Sales Support order fulfillment Quality Control Team Collaboration Record keeping Time Management

Education

Degrees, certifications, and relevant coursework

Kwara State Polytechnic

Higher National Diploma, Accounting

2023 - 2025

Completed a Higher National Diploma (HND) in Accounting at Kwara State Polytechnic, focusing on advanced accounting principles and practical accounting applications.