EAElizabeth Atsen
@elizabethatsen
Telecom & Fintech Operations Specialist with 10+ years of experience.
NigeriaWhat I'm looking for
I am a Telecom & Fintech Operations Specialist with over a decade of experience in customer acquisition, retail operations, and market expansion. My journey has been marked by significant achievements, including leading a team of over 100 field agents to consistently meet and exceed monthly targets across various territories in Nigeria. I take pride in having grown recharge revenues in Zamfara from 400 million to 700 million naira within two years through effective consultative account management.
At MTN Nigeria Communications, I have held pivotal roles, including Senior Lead in Sales & Trade Development, where I managed a large team and delivered over N5 billion in monthly recharge revenue. My passion for digital transformation and customer experience drives my commitment to enhancing service delivery and operational compliance. I thrive in dynamic environments and enjoy building relationships with stakeholders to achieve shared goals.
Experience
Work history, roles, and key accomplishments
Senior Lead, Sales & Trade Development
MTN Nigeria Communications Plc
Nov 2021 - Present (3 years 9 months)
Managed over 200 Customer Care Representatives and 30 Retail Developers, consistently achieving sales and service targets. Delivered over N5 billion in monthly recharge revenue through robust trade strategies and drove consistent growth in mobile and fintech services across multiple states.
Team Lead, Sales & Trade Development
MTN Nigeria Communications
Aug 2019 - Present (6 years)
Assessed dealer performance using Trade Sales Partner (TSP) grading criteria and developed action plans to improve key indicators. Built and maintained consultative relationships with trade partners/distributors, resolving issues and addressing business needs.
Trade Marketing Officer
MTN Nigeria Communications
Jan 2017 - Present (8 years 7 months)
Supported territory sales and customer engagement campaigns, ensuring SIM compliance with regulatory standards. Provided market insights to support service quality improvements and enhanced retail visibility and inventory tracking.
Cash Officer/Management Information Officer
Algreb Microfinance Bank Ltd
Nov 2013 - Present (11 years 9 months)
Prepared monthly compliance reports and bank reconciliation statements, and conducted investigations into customer complaints, providing recommendations to management. Reviewed accounts for compliance with standard operating procedures and authorized daily transactions.
Customer Service/Relationship Officer
Fidelity Bank Plc
Dec 2011 - Present (13 years 8 months)
Handled customer complaints, managed service processes, and implemented customer retention strategies. Drove continuous improvement by identifying customer issues and sharing feedback with relevant teams.
Education
Degrees, certifications, and relevant coursework
Bingham University, Karu
Master of Business Administration, Business Administration
Currently pursuing a Master of Business Administration degree. This program focuses on advanced business principles and management strategies.
Benue State University, Makurdi
Master of Science, Economics
Completed a Master of Science degree in Economics. The curriculum provided in-depth knowledge of economic theories and analytical methods.
Federal University of Technology, Yola
Bachelor of Science, Economics
Obtained a Bachelor of Science degree in Economics. This program covered fundamental economic principles and their applications.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Elizabeth?
You can contact Elizabeth and 90k+ other talented remote workers on Himalayas.
Message ElizabethFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
