Elizabeth Atsen

Managed over 200 Customer Care Representatives and 30 Retail Developers, consistently achieving sales and service targets. Delivered over N5 billion in monthly recharge revenue through robust trade strategies and drove consistent growth in mobile and fintech services across multiple states.

Assessed dealer performance using Trade Sales Partner (TSP) grading criteria and developed action plans to improve key indicators. Built and maintained consultative relationships with trade partners/distributors, resolving issues and addressing business needs.

Supported territory sales and customer engagement campaigns, ensuring SIM compliance with regulatory standards. Provided market insights to support service quality improvements and enhanced retail visibility and inventory tracking.

Prepared monthly compliance reports and bank reconciliation statements, and conducted investigations into customer complaints, providing recommendations to management. Reviewed accounts for compliance with standard operating procedures and authorized daily transactions.

Handled customer complaints, managed service processes, and implemented customer retention strategies. Drove continuous improvement by identifying customer issues and sharing feedback with relevant teams.

Currently pursuing a Master of Business Administration degree. This program focuses on advanced business principles and management strategies.

Completed a Master of Science degree in Economics. The curriculum provided in-depth knowledge of economic theories and analytical methods.

Obtained a Bachelor of Science degree in Economics. This program covered fundamental economic principles and their applications.