victor oteri

Developed and implemented customer service strategies to enhance service delivery. Supervised a team of Customer Care Executives (CCEs), ensuring optimal performance and compliance with defined service levels.

Provided adequate support in enhancing an excellent customer experience for Corporate/Enterprise clients. Delivered exceptional support for corporate clients by acknowledging post-paid bill payments, liaising with Treasury operations for prompt payment postings, and ensuring accurate processing of customer applications.

Accountable for all service support matters relating to assigned accounts, acting as a liaison between managed accounts, sales, support staff, and partners. Addressed key managed account queries and resolved them expeditiously, promoting sustained revenue growth through client retention and referral generation.

Spearheaded process improvements to enhance operational efficiency and customer satisfaction. Developed customer retention strategies, leading to increased loyalty and reduced churn rates.

Provided top-tier customer service by assisting customers with purchases and product inquiries. Drove sales through effective product recommendations and promotional activities.

Developed localized brand messages to enhance market penetration. Managed sponsorship proposals and promotional activities across assigned regions.

Provided frontline technical and customer support, ensuring timely issue resolution. Managed and documented customer queries, complaints, and feedback.

Delivered engaging lessons aligned with the government curriculum. Assessed students' performance through quizzes, exams, and assignments.

Managed the welfare and administrative needs of corps members deployed to the community. Coordinated community development projects, fostering social impact and engagement.

Oversaw daily operations of poultry and fish farms, ensuring optimal productivity and profitability. Inspected livestock and aquatic stock regularly, identifying health issues such as disease or pest infestations.

Directed overall business operations, including sales, finance, HR, safety, and compliance, in a matrix management structure. Developed and implemented strategic plans to improve operational efficiency and long-term profitability.

Studied advanced concepts in public administration, focusing on governance, policy implementation, and public sector management. Gained expertise in organizational behavior and strategic planning within public institutions.

Completed a Bachelor of Science in Political Science, covering political theories, international relations, and public policy. Developed strong analytical and critical thinking skills through comprehensive coursework.

Obtained the Senior School Certificate Examination, demonstrating proficiency across various subjects. Developed foundational academic skills essential for higher education.

Received the Primary School Leaving Certificate, marking the completion of primary education. Acquired fundamental literacy and numeracy skills.