DPdaniel paulchris
@danielpaulchris
Dynamic professional skilled in sales, business development, and data analysis.
NigeriaWhat I'm looking for
As a dynamic and results-driven professional, I have comprehensive experience across various domains including sales, business development, customer care, data analysis, marketing, and operations. My career has been marked by a proven track record of enhancing customer satisfaction and retention through exceptional service, while leveraging data-driven insights to optimize marketing and operational efficiencies.
In my recent role as Deputy State Manager at Paycom (Opay) Nigeria Ltd, I spearheaded initiatives to enhance visibility and conducted market research to identify growth opportunities. I successfully managed risk and compliance, implemented robust financial controls, and collaborated with support teams to enhance customer experience. My previous experience as a Business Development Manager led to a 30% increase in client acquisition and a 25% boost in annual revenue, showcasing my ability to drive results through strategic planning and execution.
Experience
Work history, roles, and key accomplishments
Deputy State Manager
Paycom (Opay) Nigeria Ltd
Jun 2021 - Apr 2024 (2 years 10 months)
Spearheaded initiatives to enhance Opay’s visibility and conducted market research to identify opportunities for increased adoption of digital payment solutions. Managed risk and compliance, enhancing customer experience through collaboration with support teams and implementing feedback loops.
Business Development Manager
Paycom (Opay) Nigeria Ltd
Jan 2020 - Feb 2021 (1 year 1 month)
Led market expansion initiatives resulting in a 30% increase in client acquisition and a 25% boost in annual revenue. Established long-term client relationships and developed strategic business development plans, driving significant pipeline growth.
Sales/Customer Care Supervisor
MTN
Jul 2012 - Jan 2018 (5 years 6 months)
Supervised a team of sales and customer care representatives, enhancing productivity by 20%. Developed training programs and aligned customer service initiatives with sales goals, resulting in improved customer satisfaction and retention.
Operations Officer
Wetland Microfinance Bank
Nov 2009 - Dec 2010 (1 year 1 month)
Managed inventory control and logistics planning, reducing supply chain delays by 25%. Developed SOPs for compliance and tracked KPIs for strategic decision-making, enhancing customer satisfaction through service quality initiatives.
Education
Degrees, certifications, and relevant coursework
National Institute of Management
National Youth Service, Management
2009 - 2009
University of Jos
Bachelor of Science, Economics
2004 - 2008
Kano School of Business Studies
SSCE, Secondary Education
1999 - 2001
Availability
Location
NigeriaAuthorized to work in
Job categories
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