Open to opportunities

Elizabeth Arcila

@elizabetharcila

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Bilingual customer service and administrative support professional specializing in KYC/AML and risk-based verification.

Colombia

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What I'm looking for

I’m looking for a team where I can combine bilingual customer support with KYC/AML risk verification, use operational tools to improve accuracy, and keep growing through mentorship and collaboration while strengthening professional relationships.

I’m a bilingual business management professional with hands-on experience in English-language customer service and administrative work like data entry and profile analysis. In my role, I performed security and identity verification for international money-transfer applications, detected and flagged monetary fraud, and managed KYC processes and AML compliance checks in line with international banking regulations.

I’m comfortable working with tools like Salesforce, CRM, Google Sheets, and Microsoft 365, and I support technical remittance processes while communicating in English and Spanish with banking partners across the Americas, Africa, and Asia. I also bring customer-focused sales experience from Luna Fantasy S.A.S., including invoicing, inventory systems, and marketing content creation—always with a growth mindset, change-ready adaptability, and a consistent willingness to mentor within teams.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Sutherland Global Services

Jun 2024 - Apr 2026 (1 year 10 months)

Performed security and identity verification for international money-transfer applications and supported customer service on technical remittance processes. Managed KYC/AML compliance checks, detected and flagged monetary fraud, and used Salesforce/CRM operational tools.