Open to opportunities

Jorge Parra

@jorgeparra

I’m a bilingual customer service and technical support professional who resolves complex issues and drives sales performance.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced, customer-focused team where I can resolve complex issues, support account security and fraud prevention, and contribute to sales performance—open to remote or hybrid opportunities.

I’m a bilingual customer experience, sales, and technical support professional with 5+ years of experience delivering outstanding customer service. I focus on resolving complex technical issues, supporting fraud prevention operations, and maintaining strong customer trust through clear communication.

Across my roles, I’ve investigated potentially fraudulent account activity, verified customer identity, and ensured compliance with banking procedures. I’ve also diagnosed and resolved technical issues, assisted customers with connectivity and service concerns, and maintained high satisfaction through 95%+ CSAT performance.

In sales-focused work, I generated and qualified leads through outbound outreach and guided prospects through the sales process. I’ve exceeded monthly sales targets by 120% and handled 70–100 customer interactions daily while maintaining a reliable, customer-first approach.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Colony Brands

Assisted customers with orders and account inquiries, resolving issues while maintaining service quality. Provided efficient and professional customer support.

Customer Service Issue Resolution Service quality Customer Support

Sales Agent

Realfinity

Generated and qualified leads through outbound outreach and guided prospects through the sales process. Maintained customer relationships and the sales pipeline, exceeding monthly sales targets by 120%.

Outbound Outreach Lead Generation Lead Qualification Sales Process Customer Relationship Management Sales Pipeline Sales Targets

Customer Service Specialist

CookUnity

Resolved customer inquiries across multiple channels while maintaining customer satisfaction and retention. Handled 70–100 customer interactions daily.

Customer Support Issue Resolution Multichannel Support Customer Satisfaction Customer Retention inquiry handling

Customer Protection Specialist

Capital One

Investigated potentially fraudulent account activity by verifying customer identity and account security. Ensured compliance with banking procedures.

Fraud Investigation Identity Verification Banking Compliance

Technical Support & Sales Representative

Cox Communications

Diagnosed and resolved technical issues and assisted customers with connectivity and service concerns. Identified sales opportunities when appropriate and supported Cox Communications sales performance.

Technical Support Connectivity Support Customer Support