eddy manes
@eddymanes
Detail-oriented KYC and customer service professional who optimizes workflows and delivers compliant, high-quality results.
ColombiaWhat I'm looking for
I’m a detail-oriented KYC Agent with a strong background in customer service, team coordination, and compliance operations. I manage high-volume verification cases while meeting strict deadlines and performance metrics.
I review and validate sensitive documentation to ensure accuracy and compliance, maintaining detailed tracking systems and follow-ups until cases are fully completed. I handle confidential client data with care and consistency with compliance standards.
I’ve also served as a Team Coordinator for Customer Service, where I monitored team KPIs, built action plans to improve productivity, and coordinated daily workflows and task allocation. I’m at my best in fast-paced environments—working independently, improving processes, and supporting service quality and operational consistency.
Experience
Work history, roles, and key accomplishments
Managed high-volume KYC verification cases while meeting strict deadlines. Reviewed sensitive documentation, maintained case tracking, and handled confidential client data in line with compliance standards.
Monitored team KPIs and implemented action plans to improve productivity and efficiency. Coordinated daily workflows and task allocation to support consistent customer service quality.
Handled customer inquiries in a fast-paced environment while maintaining high service standards. Managed multiple tasks, resolved issues timely, and supported a positive customer experience using email and case workflows.
Education
Degrees, certifications, and relevant coursework
Universidad del Atlántico
Bachelor’s Degree, Foreign Languages Education
Earned a Bachelor's degree in Foreign Languages Education at Universidad del Atlántico. Field of study focused on foreign language education.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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