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Elizabeth Adeyemo

@elizabethadeyemo

Customer Success professional across banking, fintech and fashion who managed client relationships and order support at LIZÉ Fashion Studio.

Nigeria

Message

What I'm looking for

I'm interested in helping businesses deliver reliable customer experiences through customer success and support work.

At LIZÉ Fashion Studio, I managed client relationships and communications for consultations, order enquiries and custom orders. I guided clients through the order process, shared updates and followed up on requests.

At PEFA SOLUTIONS, I handled customer enquiries and complaints, escalating issues and following up to support timely resolution. I also coordinated internal communication and customer-related administrative activities.

At Digital Witch Support Community, I provided technical and customer support, carried out basic troubleshooting and used CRM platforms to organise client information. I also assisted with lead generation, prospect follow-ups and email marketing.

At Rockfinancials Limited, I assisted customers with financial product enquiries, account concerns and service issues. Earlier, at Legend Microfinance Bank, I supported customer service and credit processes, including loan documentation and repayment follow-ups.

Experience

Work history, roles, and key accomplishments

Customer Success & Operations Executive

LIZÉ Fashion Studio

Jun 2025 - Sep 2026 (1 year 3 months)

Managed client relationships and communications, including consultations, order enquiries, and custom order requirements. Guided clients through order processes, provided updates, and followed up on requests.

Customer Relationship Management Client Communication Order Management Follow up Customer Service

Administrative Officer

PEFA Solutions

Feb 2025 - Jun 2025 (4 months)

Managed customer enquiries and complaints, escalating issues and following up to support timely resolution. Coordinated internal communication and customer-related administrative activities.

Customer Support Complaint Resolution Administrative Support Communication Skills Recruitment coordination Onboarding

IT Support & Virtual Assistance Intern

Digital Witch Support Community

Nov 2024 - Apr 2025 (5 months)

Provided technical and customer support, responding to user enquiries and carrying out basic troubleshooting. Used CRM platforms to organise client information and support customer relationship activities.

Technical Support Customer Support CRM Lead Generation Cold Calling Email Marketing Virtual Assistant Scheduling Project Coordination

Growth Marketing & Digital Sales Specialist

Rockfinancials Limited

Jan 2022 - Oct 2024 (2 years 9 months)

Assisted prospective and existing customers with enquiries about financial products, account concerns, complaints, and service issues. Maintained customer communication through phone calls, WhatsApp, and SMS, providing follow-up and escalating unresolved concerns.

Customer Support Digital Marketing Lead Generation Outbound Calls Customer Engagement WhatsApp SMS Brand Visibility

Administrative Officer (NYSC)

State Universal Basic Education Board (SUBEB)

Jul 2023 - Jun 2024 (11 months)

Supported administrative documentation, data collation, and registration of board plans and official complaints. Assisted with departmental coordination, meeting arrangements, and records management.

Administrative Support Data Entry Records Management Bookkeeping Reporting

Customer Service Executive / Credit Officer

Legend Microfinance Bank

Jan 2016 - Jan 2018 (2 years)

Attended to customer enquiries, banking service requests, account maintenance, and transaction-related concerns. Supported credit applications, documentation, verification, loan processing, and repayment follow-ups.

Customer Service Banking Operations Credit Processing Loan Processing Complaint Resolution Client Records Savings Programs