Olisa Balepo

Manage customer-facing brand communications and ensure consistent messaging across customer touchpoints. Monitor customer feedback and coordinate activities across design, production, and sales teams.

Served as primary point of contact for customer inquiries, providing timely responses and resolving service issues. Processed orders, maintained CRM records, and supported customer onboarding.

Inspected products and processes against quality standards before delivery. Identified and documented defects, communicated findings, and maintained quality assurance records.

Handled inbound and outbound customer calls, providing clear information and assistance. Resolved complaints, escalated issues, and supported onboarding of new members.

Managed digital marketing campaigns and social media content to improve audience engagement. Generated leads through SEO and email marketing, and communicated with prospective customers.

Completed on-demand digital skills and IT support training in 2025.

Completed customer support, sales, and marketing training in 2024.

Bachelor of Science in Political Science from Anambra State University, Igbariam, completed in 2016.