Open to opportunities

Elisha Austin

@elishaaustin

Message

Dedicated customer service representative with strong problem-solving skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a committed customer service representative with experience in managing diverse customer queries and enhancing the shopping experience. At Walmart, I successfully handled product inquiries and returns, consistently achieving high customer satisfaction through effective communication and problem-solving skills.

Previously, I worked at Safe Ride Health, where I specialized in booking ride appointments for elderly hospital members. My focus was on ensuring timely and reliable transportation, which significantly enhanced accessibility and the overall patient experience. Additionally, my role as a Customer Experience Analyst at US Mobile allowed me to analyze customer feedback, identify trends, and support service improvements through data-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Safe Ride Health

Jan 2024 - Present (1 year 5 months)

Specialized in booking ride appointments for elderly hospital members, ensuring timely and reliable transportation. Committed to enhancing accessibility and overall patient experience.

Patient Care Transportation Management Communication Customer Support

Current

Customer Experience Analyst

Current

US Mobile

Jan 2025 - Present (5 months)

Analyzed customer feedback and identified trends to support service improvements. Collaborated cross-functionally to enhance satisfaction through data-driven insights and created comprehensive reports.

Customer Feedback Analysis Data Analysis Cross Functional Collaboration

Customer Service Representative

Walmart

Jan 2023 - Dec 2024 (1 year 11 months)

Managed diverse customer inquiries, including product inquiries and returns, consistently achieving high customer satisfaction. Committed to enhancing the shopping experience through strong communication and problem-solving skills.

Customer Service Problem Solving Communication Retail Operations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Kinnaird University for Women

Bachelor of Education, Education

Pursuing a Bachelor of Education degree at Kinnaird University for Women. The program focuses on developing comprehensive teaching skills and educational theories.

St. Anthony's High School

High School Diploma, Science

Completed high school education with a focus on Science at St. Anthony's High School. Gained foundational knowledge in various scientific disciplines.