Andrea Barnes

I’m a motivated, empathetic customer support professional with 10+ years of customer-facing experience across healthcare, retail, and transportation. I’m skilled in remote communication, problem solving, and documentation, and I’m committed to client satisfaction in a virtual setting.

Since 2021, I’ve worked as a Remote Office Assistant / Customer Support and Certified Medical Technician. I provide remote customer support via phone and email, resolve inquiries, manage scheduling, and maintain accurate records, data entry, and documentation. I also handled confidential information securely in both clinical and remote office settings.

In addition to customer support, I delivered compassionate care to elderly clients, supporting daily activities and medication management. I’ve learned how to balance multiple responsibilities while maintaining professionalism and calm, helpful communication.

Earlier roles strengthened my service foundation: I supported passengers with disabilities for MTA Mobility, keeping detailed transport records and ensuring comfort and accessibility. At Amazon, I resolved product issues and collaborated across teams to troubleshoot errors, and at Kmart I served as a Cashier & Shift Supervisor—delivering front-line service, resolving complaints, and training new employees.