Open to opportunities

Minela D

@minelad

Message

Experienced credit operations specialist with a focus on compliance.

United States

Message

What I'm looking for

I seek a role that values compliance and operational excellence, offering growth opportunities.

I am a dedicated professional with extensive experience in credit operations, compliance, customer service, and team leadership. My career has been marked by a commitment to enhancing operational efficiency while ensuring adherence to regulatory standards. I have a proven track record of implementing process improvements and training programs that elevate team performance and customer satisfaction.

At Deserve Inc., I progressed through three roles, culminating as a Credit Operations Specialist. In this position, I successfully managed electronic credit disputes and developed comprehensive databases for credit-related policies. My key achievements include streamlining data entry processes, which resulted in a 95% reduction in errors, and creating training programs that significantly improved employee proficiency. I am passionate about fostering a culture of continuous learning and collaboration within teams.

Experience

Work history, roles, and key accomplishments

Current

Credit Operations Specialist

Current

Deserve Inc.

Dec 2022 - Present (2 years 6 months)

As a Credit Operations Specialist, I monitor incoming payments, manage electronic credit disputes, prepare legal documents for bankruptcy cases, and develop credit-related policies. I collaborate with teams to enhance payment processing and dispute resolution, significantly improving operational efficiency.

FCRA Compliance Database Management Process Improvement Team Leadership Microsoft Office Suite Problem Solving Customer Service Regulatory Compliance

Customer Service Representative

Deserve Inc.

Sep 2020 - Dec 2022 (2 years 3 months)

As a Customer Service Representative, I provided phone and email support, resolved client inquiries, and ensured compliance with protocols. I consistently achieved service levels while supporting operational tasks.

Customer Service Compliance Communication Problem Solving Support Operations Data Entry Team Collaboration Performance Tracking Conflict Resolution

Team Lead

Deserve Inc.

Jul 2022 - Dec 2022 (5 months)

In my role as Team Lead, I tracked performance metrics, designed de-escalation training, and managed team schedules. My leadership fostered a culture of continuous learning and improved customer satisfaction scores.

Team Leadership Performance Metrics Training Development Customer Service Communication Scheduling Problem Solving Collaboration Process Improvement Data Analysis

Patient Service Representative

Intermountain Neuroscience Institute

Apr 2019 - Mar 2020 (11 months)

In my role as a Patient Service Representative, I scheduled appointments, coordinated with healthcare providers, and ensured data accuracy while maintaining compliance with HIPAA regulations.

Scheduling HIPAA Communication Coordination Customer Service Problem Solving Regulatory Compliance Team Collaboration

Licensed Insurance Agent

Teleperformance

Sep 2018 - Apr 2019 (7 months)

As a Licensed Insurance Agent, I calculated premiums, provided personalized insurance quotes, and educated clients on various options, successfully achieving sales targets.

Customer Education Communication Problem Solving Sales Targets Negotiation

Senior Account Manager

Discover Card

Nov 2015 - May 2018 (2 years 6 months)

In my role as Senior Account Manager, I negotiated settlements for high-delinquency accounts, developed tailored payment plans, and received awards for professionalism and effective conflict resolution.