Minela D

As a Credit Operations Specialist, I monitor incoming payments, manage electronic credit disputes, prepare legal documents for bankruptcy cases, and develop credit-related policies. I collaborate with teams to enhance payment processing and dispute resolution, significantly improving operational efficiency.

In my role as Team Lead, I tracked performance metrics, designed de-escalation training, and managed team schedules. My leadership fostered a culture of continuous learning and improved customer satisfaction scores.

As a Customer Service Representative, I provided phone and email support, resolved client inquiries, and ensured compliance with protocols. I consistently achieved service levels while supporting operational tasks.

In my role as a Patient Service Representative, I scheduled appointments, coordinated with healthcare providers, and ensured data accuracy while maintaining compliance with HIPAA regulations.

As a Licensed Insurance Agent, I calculated premiums, provided personalized insurance quotes, and educated clients on various options, successfully achieving sales targets.

In my role as Senior Account Manager, I negotiated settlements for high-delinquency accounts, developed tailored payment plans, and received awards for professionalism and effective conflict resolution.

Completed an Associate of General Studies, gaining a broad foundation of knowledge across various disciplines.