lakesha Simmons

Managed and supervised a team of over 15 employees, conducting annual reviews and providing leadership. Ensured efficient operations across various departments including Credit Disputes and Loan Maintenance, while maintaining communication with Senior Leadership.

Processed customer payments and handled account adjustments. Conducted research and analysis on problem accounts, ensuring accuracy in general ledger reconciliations.

Supervised a team of 10 collectors, handling customer inquiries and performing quality reviews. Conducted training and one-on-one meetings to enhance team performance and communication.

Assisted in training collectors and managing workflow. Supported day-to-day operations and helped in creating career paths for team members.

Handled cardholder applications and credit card issuance. Managed payment collection and processing, ensuring accuracy in transactions.

Managed daily call volume and supervised a team of 4, ensuring quality customer service. Worked with legal teams for litigation procedures and utilized skip tracing for account research.

Completed an Associate in Occupational Studies with a focus on Accounting, gaining foundational knowledge in financial principles, bookkeeping, and accounting practices.

Earned an Associate degree in Accounting, which provided essential skills in financial reporting, tax preparation, and accounting software applications.

Graduated with a High School Diploma, completing a general education curriculum that prepared for further education and career opportunities.