At T-Mobile, I supported prepaid and postpaid customers across calls, email, and chat, resolving complex issues and achieving a 99.89% customer satisfaction rate. I also helped customers find relevant plans and services, and assisted with training new employees.
At Lifetouch, I handled customer questions about photo packages, reprints, and online orders. I was recognized as an all-star top agent and helped strengthen relationships with school administrators.
At Straight line Enterprises Ltd., I contributed to customer loyalty and business efficiency initiatives, including reducing inventory costs by 30% through stores management and just-in-time practices. I also helped introduce a loyalty points program and e-commerce initiatives that increased retail sales by 5% during the COVID period.
