ESElielton Santos
@elieltonsantos
Dedicated customer service representative with strong communication skills.
ZimbabweWhat I'm looking for
I'm Elielton Santos Nogueira, a committed customer service professional with extensive experience in telemarketing and technical support. My journey began in 2014, and since then, I have honed my skills in communication, teamwork, and problem-solving. I pride myself on my ability to lead with empathy and resilience, ensuring that every customer interaction is positive and productive.
Throughout my career, I have worked with various companies, including RC Net Soluções em Internet LTDA and Atento Brasil, where I provided technical support, handled customer inquiries, and resolved issues efficiently. My proactive approach and commitment to excellence have consistently resulted in high customer satisfaction and loyalty. I am eager to bring my expertise to a new role where I can continue to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Atendente Pleno
RC NET SOLUÇÕES EM INTERNET LTDA
Jul 2022 - Nov 2024 (2 years 4 months)
Provided telephone support and technical assistance for spreadsheets. Managed reception and document dispatch, and instructed clients on system usage.
Atendente de Telemarketing
Atento Brasil
Oct 2018 - Apr 2020 (1 year 6 months)
Clarified doubts and provided information on products and services. Recorded customer compliments and complaints.
Atendente de Telemarketing
Contax Mobitel S/A
Jul 2014 - Aug 2018 (4 years 1 month)
Handled telephone inquiries, addressed customer questions, and provided technical services. Resolved various customer issues efficiently.
Education
Degrees, certifications, and relevant coursework
CEEP (Centro Estadual de Educação Profissional)
Ensino Médio Completo, General Studies
Completed high school education, providing a foundational academic background.
Universidade Anhanguera
Gestão de RH, Human Resources
Initiated studies in Human Resources Management, focusing on organizational and personnel development. The course was later put on hold.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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