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@kaleelpalmer
Motivated individual eager to grow in the IT field.
I am a motivated and adaptable individual with a strong foundation in customer support and a keen interest in data management. My experiences have equipped me with the skills necessary to excel in technical environments, and I am eager to develop my technical proficiency further.
In my role as a Technical Service Representative at Startek, I assisted customers in resolving internet service issues, honing my communication and service delivery skills. My previous experience as a Customer Service Representative at Sagility allowed me to manage healthcare inquiries effectively, demonstrating my ability to multitask and pay attention to detail.
Additionally, my work as a Census Taker and Brand Advocate with STATIN involved conducting interviews and collecting data, which strengthened my ability to work independently and report findings accurately. I am excited about the opportunity to grow in the IT sector and contribute positively to a team.
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Work history, roles, and key accomplishments
Startek
Jan 2024 - Jan 2024 (0 months)
Assisted customers in resolving internet service issues and guided them through basic troubleshooting steps. Documented customer interactions clearly and accurately, strengthening communication and service delivery skills in a technical support environment.
Sagility
Jan 2023 - Jan 2024 (1 year)
Handled healthcare provider/member inquiries professionally and promptly. Gained familiarity with using customer service systems and multi-tasking across platforms, demonstrating patience and attention to detail while resolving issues.
STATIN
Jan 2022 - Jan 2023 (1 year)
Conducted in-person interviews and collected important census data using electronic tools. Promoted public awareness of the census and encouraged community participation, working independently and reporting data in a timely and accurate manner.
Degrees, certifications, and relevant coursework
Bachelor of Science, Management Studies
2022 - 2024
High School Diploma, General Studies
2015 - 2020
Activities and societies: Participated in various extracurricular activities.
Completed General Studies with a focus on various subjects including Principles of Business, Physical Education, and English Language.
Software and tools used professionally
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