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Duvan Granda

@duvangranda

Dedicated customer service representative skilled in communication, inquiry handling, and issue resolution for customer satisfaction.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries, resolve issues quickly, and provide awesome, multilingual service that prioritizes customer satisfaction and trust.

I’m a dedicated and oriented customer service representative with strong communication skills. I focus on handling customer inquiries, resolving issues, and delivering “awesome service” to ensure customer satisfaction.

I bring 1 year of experience as a trilingual content moderator with TP. I’m used to evaluating and managing content while maintaining a reliable, customer-safe experience.

I represent customer needs with clarity and professionalism, building trust through attentive responses and problem-solving. My goal is to give customers security, satisfaction, and a positive service experience.

I’m comfortable working in multilingual environments and communicating effectively in both advanced English and advanced Portuguese. I’m motivated to keep improving how I serve customers and support smooth resolution of their concerns.

Experience

Work history, roles, and key accomplishments

Trilingual Content Moderator

Completed 1 year of trilingual content moderation at TP, handling inquiries and resolving issues to ensure strong customer satisfaction. Applied clear communication to deliver reliable, high-quality service.

Content Moderation Customer Service Issue Resolution Customer Satisfaction Communication Skills Multilingual Support