Pratiksha Dande

I am a passionate Customer Service Representative with a strong commitment to delivering high-quality support. In my previous roles, I have consistently managed over 75 customer interactions daily, achieving a remarkable 95% resolution rate on first contact. My experience has equipped me with the skills necessary to thrive in fast-paced environments, where multitasking and empathy are essential.

At my last position, I played a key role in streamlining our ticketing process, which resulted in a 30% reduction in response times over three months. I am highly proficient with various CRM platforms and messaging tools, allowing me to adapt quickly to new systems and provide effective support. My home office is fully equipped for remote work, ensuring I can maintain a professional and distraction-free environment.

I am excited about the opportunity to contribute to Atacadão São Roque's mission of accessibility and service excellence. I look forward to discussing how my background and work ethic can align with your team's goals.